Sales Associate Resume

SUMMARY:

Highly motivated, quick learning employee seeking to obtain an entry level position in the IT field.
Seeking to enhance current skills in computer hardware, troubleshooting, software installation as well as other areas of the IT field.

SKILLS:

Talking to others to convey information effectively. Reading understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

TECHNICAL SKILLS:

MS word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Windows XP, Windows 7, Windows 8, Windows 10, User accounts, File systems, NTFS Permissions, Dynamic storage, Raid, Data backup, Remote Desktop, Windows Recovery Environment, PC diagnostics, Networking, IP addressing, Cable termination, Network Security, Firewalls, ACSR, CSG

PROFESSIONAL EXPERIENCE:

Confidential

Sales Associate

Responsibilities:

Answer inbound phone calls
Verify if the customer is serviceable
Question caller to determine the LOBs that’s are available
Follow company’s call flow procedure
Assume sale and lead customer with the highest product available
Utilize company’s applications ASCR(CSG), Gateway, CAT tool

Confidential

Alarm Monitoring Representative

Responsibilities:

Question callers to determine the nature of their problems to determine type of response needed.
Receive incoming telephone regarding alarm system calls regarding emergency and non - emergency police and fire service in addition to handling after-hours calls for the alarm company.
Utilizing company applications to troubleshoot customer issues and concerns.
Confidential certification

Confidential

Technical Service Representative

Responsibilities:

Troubleshoot malfunctioned PCs and computer devices.
Preform computer diagnostics, operation system repairs, and memory and hard drive repairs.
Explain products or services and prices, and answer questions from customers.
Troubleshoot malfunctions PCs or computer devices

Confidential

Technical Service Representative

Responsibilities:

Troubleshoot internet, phone, cable and home security devices.
Answer inbound calls & troubleshoot devices
Use Einstein application to send “hits” to customer devices to troubleshoot malfunction device.
Apply customer service skills to assist customers with step to step troubleshooting,

Confidential

Sales Associate

Responsibilities:

Greet customers and ascertain what each customer wants or needs.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases, and receive and process cash or credit payment.

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