EXPERIENCE:

Media Support Manager

Confidential, Centennial, CO

Responsibilities:

• Responsible for providing operational and technical support for the Media Operations Group.
• Build digital workflows and ensure that all content processed by the 24/7 Media Operations Group is prepped, QC'ed, and fulfilled on time and in the proper specification for international distribution.
• Provide operational and customer support for the portfolio of applications and products used for file - based digital workflows including video editing, transcoding, digital file delivery, and live streaming.
• Work directly with operations to provide strategic recommendations, and lead deployments of identified solutions
• On-board international and domestic distribution houses, language vendors, delivery labs, and playout providers
• Establish connectivity and provide operational and technical support for each client/vendor

Media Asset Manager

Confidential, Englewood Cliffs, NJ

Responsibilities:

• Monitor all work order tracking tools to ensure on - time delivery using the Media Broker and Web Makelist, OTTO, and DMD success notifications, among others. If content is at risk of not being delivered resolve the issue or escalate appropriately
• Monitor and maintain available work space on in house shared storage (Avid/HDISIS/SDISIS/Omneon/ Netapp)
• Provide 24/7 support for Digital Delivery Applications and Workflows - including resolving transcode and file delivery failures as well as working directly with customers to resolve any end-user request or issue.
• Provide 24/7 support for the Media Operations Center - including serving as a point of escalation for content or workflow concerns and troubleshooting issues related to Avid files, Ingest, Tape Deliverables, Encoding systems and Edit Rooms
• Report all issues and discrepancies via NBCU s proprietary defect tracking tool

Assistant Editor

Confidential, Englewood Cliffs, NJ

Responsibilities:

• Prep edit sessions by creating avid projects, adjusting settings, and providing support for editors.
• Importing audio, graphics, and video files for commercials and promotional segments
• Create slates, lower thirds, and end page texts using title tools for various channels
• Quality Control video, audio, graphics, date and logo placement on promos
• Digitize and ingest multiple tape formats into system
• Recording basic time code onto tapes as well as restriping film for burn stock
• Dubbing videos onto DVD and multiple tape formats for third party clients
• Encode close captioning and V - chip onto various shows/movies
• Transcoding files and sending them to appropriate channels
• Time tailor movie reels
• Asset management and monitoring of transcoding process

Digital Media Manager

Confidential, Secaucus, NJ

Responsibilities:

• Digitizing the NBA's vast video tape library
• Scheduling, recording and monitoring the live digitization of "live" game records, press conferences and other live events.
• Managing quality control of video and audio levels for each tape ingested and "live records" and checking digital files upon completion
• Supporting users of Final Cut Pro edit systems and users of the NBA Media Archive
• Managing queues for prioritization of all material being ingested and material primarily being delivered to NBAE editors, NBAD editors, Team Editors and Partners.
• Maintaining and updating master spreadsheet which tracks each ingested tape
• Responding to DMM support phone calls and emails from NBAE Staff, League office, NBA, WNBA and DLeague teams.
• Creating Final Cut Pro projects and ingesting footage directly into Final Cut Pro when necessary
• Enter blank tapes into the DMM Tape Robots when necessary and handling the bi - monthly eject of back-up tapes. These tapes are delivered off-site for disaster recovery.
• Routinely maintaining all systems and identifying system failures and fix basic system issues.
• Assisting with NBA Media Archive account management/set-up for staff; troubleshooting all issues related to the DMM work flows.
• Coordinate with System Architecture and Engineering Department to develop solutions/enhancements on everyday issues
• Diagnosing and performing necessary maintenance on production equipment.
• Knowledge of multiple applications and video software programs with the ability to operate and troubleshoot.

Tier 1 Engineer

Confidential, Eatontown, NJ

Responsibilities:

• Perform initial diagnostic evaluation, address basic technical issues and provide end - user education/ instruction.
• Quickly identify issues that are outside the scope of support and engage the appropriate Confidential resource for resolution, mainly for issues that require external referral.
• Escalate technical issues requiring assistance from manufacturers or suppliers to a Tier-2/3 Engineer.
• Provide centralized support for Confidential Field Engineers performing initial installations, on-site repair efforts and preventative maintenance visits.
• Provide end-point VC equipment for testing/validation, acting as a source for detailed technical information and coordinating other technical resources.
• Coordinate internal Confidential efforts and resources including Project Management, Field Engineer dispatch, Engineering support and Material Management.
• Monitor and coordinate tracking, documentation and resolution of all open trouble tickets.
• Tandberg & Polycom video codec certifications

Data Center Technician

Confidential, Eatontown, NJ

Responsibilities:

• Help build the physical infrastructure of data center and install and rack IBM, HP, SUN and RAID servers in distribution switches.
• Help test and troubleshoot server hardware components, install switches, routers, and other networking devices.
• Terminate both ends for cat 5e and T1 cables and create straight, loop back and crossover ends.
• Fix broken servers by replacing hard drives and bad sticks of RAM.
• Troubleshoot OS related issues on servers and configure fiber optic cables from distribution racks to core switches, and phone lines within IDF rooms.
• Apply cable management and labeling system for Ethernet, console, and power cable connections.

Technical Manager

Confidential, Freehold, NJ

Responsibilities:

• Served as the store s key contact person and assists the Area Team Leader and the Region Manager with all store operation activities (staff scheduling/coverage, training and development, administration/reporting, etc.).
• Responsible for asset management, service warranties, loaner program management, timely and accurate completion of all shop paperwork and updating daily/weekly reports while reporting to customer and Solectron.
• Trained employees on mobile features and software enhancements (mobile web, email, picture/video messaging).
• Provided customer service for problem resolution (software issues, dropped calls, static interference, etc) including customer education (cell phone functions, text messaging, battery, etc) and demonstration of mobile devices and equipment.