SUMMARY:

Senior Quality Assurance Analyst with deep understanding of software testing cycle, agile approach, and project management. Strong ability to understand and analyze customer requirements, design testing processes and systems, resolve complex problems and communicate with the customer. Possess excellent background in functional testing, regression testing, and API testing.

TECHNICAL SKILLS:

Test tools: TFS (Team Foundation Server), JIRA

Defect Tracking Tools: TFS, JIRA

Databases: SQL Server

MS Office: Word, Excel, PowerPoint

Operating Systems: Windows XP, Windows Vista, Windows 7, Mac OS X

EXPERIENCE:

Confidential

Operations Manager

Responsibilities:

• Managed operations for large resort ensuring accommodation, food and travel needs of travelers from all over the world
• Mentored staff and provided training to meet with best practices

Confidential, St Paul, MN

Senior QA Analyst

Responsibilities:

• Provided support to the UAT team when needed
• Provided feedback on the behalf of QA team regarding level of effort for all testing activities
• Wrote down all defects in JIRA accurately and in a timely manner
• Participated in Defect Triage and Review meetings
• Constantly studying new things to improve personal capabilities
• Completed QA documentation accurately and in timely manner
• Escalated challenges to appropriate person(s) in a timely manner
• Executed manual as well as automation test cases for both smoke and regression testing
• Worked with appropriate person(s) to define the acceptance criteria for user stories
• Worked with QA lead to create the test plan and test strategy
• Wrote accurate and detailed smoke and regression test cases
• Assisted automation team with steps for smoke and regression test cases
• Worked in agile environment
• Performing API testing using SoapUI Pro

Confidential, Minneapolis, MN

QA Lead

Responsibilities:

• Executed and prepared test cases for CITQA automation tool, which uses Selenium in the background
• Participated in project planning meeting to discuss backlog items to pull into the sprint
• Participated in backlog grooming meeting to discuss priorities of backlog items with product owners and team members
• Participated in daily scrums to update the team about work status and to report impediments
• Participated in Retrospective meetings and provided input as to what went well and what could be done to improve the process
• Estimated QA hours for tasks and assigned them to other team members in TFS
• Trained team members on Audit and Formsnet2 (FN2) applications
• Triaged production bugs and either resolved them or directed them to appropriate developers
• Provided feedback about project QA status and test coverage to QA Manager and or project manager
• Created test data for UAT and provided them with any technical assistance they needed
• Assisted in creation of an UAT Issue Log in SharePoint, for them to log UAT issues

Confidential Minneapolis, MN

QA Analyst

Responsibilities:

• Performed web services testing for AGNIS (A Growing Network Information System) using xml to write test cases and SOAP UI to maintain test suites and execute the test cases
• Executed and prepared test cases for CITQA automation tool, which uses Selenium in the background
• Wrote test cases for Form Definition Manager (FDM) and executed them manually
• Performed regression testing to make sure bug fixes in one module did not affect previously already tested and passed functionally in a different or same module.
• Performed integration testing to check that changes made in FDM could be observed in FormsNet3 ( Confidential )
• Communicated with Business team about minor adjustments that needed to be made in the system requirements.
• Classified the bugs in Team Foundation Server (TFS) according to priority and severity
• Maintained excellent relationship with project team members allowing issues to be resolved in a timely manner
• Helped other team members whenever possible to meet project deadlines

Confidential, Eden Prairie, MN

QA Analyst

Responsibilities:

• Involved in developing a detailed test plan document and writing test cases for a collection software
• Performed regression testing to ensure that the resolution of one defect did not affect functionality in a different module
• Responsible for creating test scenarios after reviewing the requirements
• Participated in requirements gathering and design sessions
• Performed security, regression, integration, and user acceptance testing
• Classified the defects according to the severity and priority in relation to the project
• Manually executed test cases and reported defects on TFS
• Worked with Business Analysts and Developers to identify full scope of QA testing
• Recorded and tracked defects until it has been resolved
• Provided team lead with weekly and monthly status reports on test and measurement progress, troubleshooting analysis, documentation and test related metrics.

Confidential, Bloomington, MN

Help Desk Analyst

Responsibilities:

• Assisted users need promptly and courteously
• Performed Troubleshooting user issues and provide remote assistance using Microsoft RDA tool as needed
• Provided password re - sets, updates on tickets and software support for laptops and desktops
• Managed new issues delivered to the help desk by utilizing troubleshooting techniques.
• Follow proper troubleshooting steps and escalation processes detailed in the Service Level Agreements (SLA).
• Provided technical guidance and consulted with vendors and other systems support units to identify and resolve complex client problems
• Investigate user problems, identify the source, and provide solutions
• Troubleshoot basic network connectivity issues provides accurate record of each call after helping users
• Solved complex problems on my own; proactively identified new solutions to problems