Customer Service Representative Resume

SUMMARY OF QUALIFICATIONS:

Have an excellent combination of education and experience.Strong background in any areas including management, operations, staff training and development, sales, marketing, account management, sales presentation and reporting, and customer service.Hard working, driven, dedicated and results-oriented.Adept in the development and cultivation of successful and long-term business relationships.

PROFESSIONAL EXPERIENCE:

Confidential,
Customer Service Representative 04/2009 – Present
Responsible for responding to a variety of inbound service telephone calls. Responsible for making outbound calls to existing customers to obtain, verify, and/or update customers’ demographic, eligibility, enrollment, and billing / payroll information. Accountable for initiating transactions at the request of a customer and researching and resolving potentially complex issues Ensure the best quality service is always provided in accordance with corporate standards.

Confidential,
Assistant Branch Manager / Branch Operations Manager 09/2006 - 01/2009Performed branch associate recruiting, interviewing, training and performance evaluationsResponsible for the coordination of branch operations, staff and supervision Reconciled daily, weekly, monthly and quarterly ledgers for branch general ledger accounts Managed daily sales and operational tasks of a branch averaging over 7,000 transactions a month Cross-sale of bank products and services, report preparation and all aspects of customer service. Coached staff on effective methods to increase daily consumer sales production Facilitated on-site training for bank’s products and services - Regions At Work Program Maintained branch oversight , conducted audits on compliance and ensured security procedures.

Management Associate 07/2006 - 09/2006
Engaged in extensive training in leadership, management, team building, customer service, presentation skills and all aspects of the banking operations Participated in projects implementing strategic plans to increase the company’s growth and financial stability based on trend and ratio analysis Trained on the underwriting approval process and credit-risk analysis

Confidential,
Management Internship 06/2005 – 09/2005
Managed store and its departments with merchandising and advertising Managed store inventory using the strategic management inventory system software (AS400) Performed daily and seasonal store operations Participated in employee retention program and performance evaluation with Store Manager

Confidential,
Front Desk Lead/At Your Service Agent 08/2003 - 06/2006
Provided guests with a one-stop for problem resolution Anticipated guest needs during their stay at the hotel Liaison between guests and various departments of the hotel Provided exceptional customer service experience for guests in accordance to corporate standards

EDUCATION:
Masters of Business Administration
Bachelor of Business Administration

COMPUTER KNOWLEDGE: Microsoft Office Suite: Word, Excel, Power Point, Access, Outlook, Access and Lotus Notes

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