Analyst 2, Forecasting & Analysis Resume Atlanta, Georgia - Hire IT People

CORE COMPETENCIES:

Analyzing data for quality and areas of opportunity
Automating reports using Visual Basic (VB)
Gathering and analyzing business and technical requirements
Building analysis tools and reports
User Training, Documentation, & Support
SQL with basic Python and R
RDBMS and Software Development Lifecycle concepts

TECHNICAL PROFICIENCIES:

Platforms: Windows / Apple, basic Unix

Tools: SQL, Microsoft Office Suite (Word, Excel (pivot tables, combining functions, & Visual Basic (VB)/macros), Outlook, PowerPoint, and Access), Share Point, html, Developing proficiency with Tableau, R, and Python

EXPERIENCE:

Confidential, Atlanta, Georgia

Analyst 2, Forecasting & Analysis

Responsibilities:

Automated Confidential audit processing which reduced the work load required by my team on this weekly report by 87%. Was selected as the September 2014 Care Sciences Employee of the Month for my success on this project.
Created a report that combines data from several sources to assist team with managing time off - the-phone and voluntary-time-off activities for agents to present it in a consistent and easy to understand format. This process went from taking approximately 1 man-hour per day down to 3 minutes.
Created an automated pivot table report for our leadership of all absences by call center. This report is crucial during weather related events effecting attendance.
Created an automated report with key “lever” pivot tables that show our intra-day performance by lines of business and broken down by internal vs. external agents. This process went from taking approximately 2 man-hours per day down to 1 minute.
Created skilling and naming automation in Avaya CMS for team. This took our current manual skilling of 600 agents from 60 minutes down to 14 minutes. This was a goal set by our vice president for our team to complete this year. Was selected as the April 2016 Care Science Employee of the Month for my success on this project.

Confidential, Denver, Colorado

Business Intelligence Business Analyst

Responsibilities:

Analyzed and selected hardware to support a 10-terabyte data warehouse, including Operational Data Store and data marts, providing best combination of price and support to meet forecasted needs.
Consistently exceeded expectations researching and gathering internal and external customer requirements in order to generate Service Level Agreements (SLA).
Drove project to develop successful tracking and monitoring system to ensure fulfillment of SLAs and reported performance to management and customers.
Honored by Vice President of Development for managing a real-time replication system project that reduced customer complaints by 90%.
Received numerous awards and recognition by IT Director and Confidential for successful support and phase completion of data warehouse project; and for delivering improved customer support and development processes.

User Acceptance Test Coordinator

Confidential

Responsibilities:

Championed launch of an off-the-shelf marketing data-warehouse, providing on-site training and on-going technical support.
Proactively researched and purchased equipment for S/W testing room, improving testing results, creating a cleaner product and better working environment.
Successfully managed Confidential certification of billing applications for Internet, telephony, and video products, served as billing systems subject matter expert to Confidential group.
Received letter of recognition by Executive VP for ensuring Confidential project completed on time.

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Analyst 2, Forecasting & Analysis Resume

Atlanta, GeorgiA

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