Technical care rep Resume Englewood, Colorado - Hire IT People

SUMMARY:

KEY SKILLS:

TECHNICAL SKILLS:

Testing Tools: Basic familiarity with Selenium

Languages: Basic familiarity with HTML5/CSS3/Visual Basic/Ruby/Java

Software/Systems: MS Office Suite, JIRA, Bugzilla, Mantis, SpiraTEST, Windows 7/Vista/XP/Dream Weaver - web design html5.

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, Colorado

Technical care rep

Responsibilities:

Billing support and investigation, technical support and troubleshooting, customer service, sales.
Top performer on team second month on floor. Continues to be a top performer within the team.
Joined and participating in the M4S (Mentor for success program.)
Participation in town hall.
High level of success working T2 ticket ques and helping agents on floor as an official SME.
Constantly helps train and support agents on floor both on and off specific team.
Consistently works to help improve team’s performance and goals with supervisor.
Created multiple tools and documents to improve position performance floor wide.

Confidential, Englewood, Colorado

Technician - Team Leader/Supervisor

Responsibilities:

Training, Coaching, Performing Write ups, Company Discharges and Interviews, Floor Support for ABAY and Team members.
Began assisting in training and helping tier 1 reps after a month and a half.
Promoted to supervisor during peak time after 3 months.

Confidential, Englewood, Colorado

Fraud prevention analyst

Responsibilities:

Customer Service/Call Center, Investigate Claim Tickets, Fraud and Identity Theft Advanced Training.
In the top of training class.

Confidential, Aurora, Colorado

Responsibilities:

Detail orientated, had high success with finding defects in software. Strong bug reporting. Above average success in finding new bugs in regression, and other testing.
High level of success both finding and documenting software defects.