SUMMARY:

• I have over 20 + years of experience in the IT industry for last 10+ years I am engaged in Service Delivery / Engagement Manager.
• I have good experience to understanding the client requirement and able to successfully translate them to achievable project plans.
• I also have many years on UNIX based System Administration, System Maintenance, Production Support, System Engineering, Capacity Planning, Backup Administration and HP - Openview Operation Manager for Application / Server Monitoring.
• Contribution exceptional ability in leading projects, resourcing, documentation, analyze requirements, and extensive technical experience.
• I have the Ability to demonstrated excellent skill in project planning, analysis, coordinate and thorough implementation on of variety of projects.
• Experience as Service Delivery / Engagement Manager over 5 years
• Experience working as a Project Manager over 10 years
• Experience with Vendor Management - Contract Manager 3 years.
• Expertise in Managing Onsite / Offsite Resources and focus on customer deliverable over 15 years.
• Managing a project as a Service Delivery Manger were we are responsible to move infrastructure to Amazon Web Services.
• Experience understanding client needs and deliver them as per the clients’ requirements.
• Experience negotiating SLA guidelines and delivering on the boundaries of those SLAs
• Ability to build and maintain a healthy relationship with higher management and translate their business needs to deliverables.
• As Client Site Technical Manager always maintained ZERO client escalations to upper management for the team and self.
• Expertise in System Administrator and System Support
• Subject matter expert in Production Support / Data Center Maintenance.
• Expertise in HP Operation Manager, Network Node Manager and Performance Manager
• Expertise in HP Data Protector Administrator
• Understanding working on Storage Area Network(SAN)
• Advance level understanding in Capacity Planning.
• Attended training on HIPPA regulation and have a through understanding of FCC regulations.

PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Manager

Responsibilities:

• Manage a team of over 200 members spread all over the globe.
• Engage in managing a Business of over 20 Million Euros
• Engaged in Service Delivery and Maintain a Client Relationship
• Work with the client requirement and translate them to meaningful project
• Engage in presenting weekly / Monthly Reports to the client.
• Manage / Engage the client Confidential the top-level Management.
• Engage with Project Level discussion deliverable and strategies with CIO and Top level Management.

Confidential, Atlanta, GA

Project Manager / Service Delivery Manager

Responsibilities:

• Manage onsite / Offsite Team of 10 members
• Create and Project Plans and drive those plans to completion within the speculated time lines
• Handle / Resolve all kinds of client issues and escalations
• Work and deliver on rigid SLA’s from the client
• Work with the client on strict budget and manage and deliver high value project with challenging resources
• Create / Present periodic reports for the client.

Confidential, Atlanta, GA

IT Manager / Project Manager

Responsibilities:

• Manage a team of 9 to 10 members comprise of onsite / offsite resources.
• Experience in handling many project and driving them to completion within the time line provided by the client.
• Create Project Plans on the inputs provided by the client and then delivering on those projects on the schedule time.
• Create and give presentations to the clients on all the various projects and provided details updates on each one of them.
• Experience dealing with all kinds of crises situation internal / external to avoid any kind of delays in project deliverables.
• Experience in creating and presenting on weekly reports with the clients’ top level senior executives.
• Experience in handling outage calls to get the issue closed in a reasonable time frame.
• Experience in understanding and working on SLA’s and discuss with the clients to negotiate on the SLA’s.
• Ability to understand client requirement accurately and translate it back to the offshore team to set up dead lines on those deliverables.
• Achieve quite a few client appreciations for delivering and or managing multiple challenging projects successfully.

Confidential, Atlanta, GA

Team / Functional Lead

Responsibilities:

• Manage a team of 14 people 4 onsite 10 offsite.
• I was engaged in as a Program Manager to make sure the success of this engagement.
• Negotiating on SLA’s and overall deliverable to the client as per the client’s expectations.
• Responsible for add / Reduce / Change /Move resources as per the changing challenges of this client.
• Created and presented weekly / bi-weekly/ monthly / quarterly reports to keep the client informed on various achievements and challenges.
• I was engaged in negotiating contract with the client with a new engagement.
• Responsible for the Confidential Production System for P-SOL based application.
• Attend all production related change meetings and responsible for making all kinds of decisions related to these changes going to production.
• Responsible an approver for all Tickets related to changes and also for changes that are remotely touching the P-SOL applications
• Responsible for assigning the ticket based task to the team member that need to be completed by this team.
• Maintain the Small Business Site and Other Confidential Partners providing similar services like Transact.
• Responsible to work with the Developers and other teams for any issues related to the applications
• Responsible for the Siebel portion of the P-SOL application and provide solutions in case of issues.

Confidential, Atlanta, GA

Sr. Infrastructure Application Architect

Responsibilities:

• Support Mobile Application on Android Devise
• Support the Confidential “My Account” Mobile Application
• This is a Java / J2EE application with 32 instances.
• Use Active / Active Veritas Cluster for this application
• Opennet is use to monitor the Environment
• Opennet is also cluster across 2 nodes active / active. One in East and other is on the West Cost.
• Work with Vendors and Google for Publication of Android Application
• Configure the Enterprise Monitoring System for Confidential Application on Android Device (HP Openview, Willy Interscope)
• Support all kinds of customer issues for the Mobile Application

Confidential, Atlanta, GA

Team Lead / Infrastructure Application Architect

Responsibilities:

• Responsible to Manage a Team of 8 members 2 onsite 4 offsite
• Responsible for the Project Success as a lead to the project.
• Engage on weekly / biweekly reports on the success / challenges of the project.
• Maintain / Supported the proprietary ATT Application” Balance Manager” for I-Phone/IPad data Management.
• Responsible Troubleshoot and resolve any kind of issues in Production. Manage all related non-production servers.
• Create Deployment Document from the Developers Release Notes.
• Build of DR datacenter for this application. Strategies and configure the DR Failover policy.
• Work and administer the Weblogic instances
• Work on the application instance and configure and fine tune the instance.
• Configure and administer the V-tier Confidential the applications level.
• Created SIS or Deployment Document based on the Release Notes published by the Developers
• Experience with the deployment process for Production Environment

Confidential, Atlanta, GA

Application Support Engineer / Client Engagement Associate

Responsibilities:

• I was involved in keeping the client (Cox Communication) engaged on regular basis with the new requirements.
• Negotiated a sub contract with client for one of their new requirement.
• Negotiated on the SLA.
• Managed a team of 4 members who were working out of Cincinnati office of Confidential .
• Install, Support and Manage Billing Applications for Cable and Wireless Clients.
• Support Weblogic 9 &10 as these application runs on Weblogic.
• Support any kinds of issue with these applications related to OS, Performance, Database etc.
• Work on issues with Connection Manager between the Weblogic and AS400
• Work on SSL between Weblogic and Connection Manager
• Create and Cluster Manage Servers on Weblogic.

Confidential, State of New York, Albany

Team Mentor / Lead System Engineer

Responsibilities:

• Work as Unix System Administrator. Manage and Tune Server Performance
• Configure HP Operations Manager from scratch. Also Setup HPOM Reports from scratch.
• Setup SPI to monitor various aspect of the system like CPU / Memory / File System and Network Utilization
• Setup triggers base auto action monitoring alerts.
• Setup customized system level and customized level alerts.
• Set up HP’s Performance Manager to collect data on various Confidential system.
• Set up various SPI to generate and gather all kinds of performance related for reporting and future growth purpose.
• Set up SPI’s to detect any error or performance degradation on production system and escalate accordingly.
• Configure and re-architect the HP enterprise backup system to enhance performance and reduce fail rate significantly.
• Upgrade HP Data Protector upgrade from HPDP 5.5 to HPDP 6.0 and later to HPDP 6.1
• Set up backup to disk technology and Virtual Tape Library, also setup RMAN for Database backup.
• Develop scripts for Operation Manager monitoring / Data Protector Backups and other System Admin related activities.
• Took training on HIPAA (Health Insurance Probability and Accountability Act) as a prerequisite to this position

Confidential, Wayne, PA

Team Lead

Responsibilities:

• I was responsible to manage the Level 3 team for the Confidential .
• Managed a team of 7 L3 professional.
• Work as System Administrator UNIX base system. And provide L3 support for Application, DB and OS
• Support Infrastructure team as tier II engineer.
• Work with System Design team before application was introduce to the production floor.
• Manage File System using VERITAS Volume Manager & Sun EMC Cluster
• Hands on exposure with SUN ONE and Websphere
• Manage Application using SDS MON.
• Manage application fault alert system using HP-Operation Manager and Tivoli.
• Work on EMC Legoto and HP NMM Servers. Exposure working on Willy Introscope