SUMMARY

• Seasoned, results - focused, and compassionate professional, offering comprehensive leadership experience in nursing and clinical operations.
• Possess solid understanding of dealing with trauma, acute chest pain, respiratory failure and complaints, drug overdoses, acute alcohol ingestion, and gastrointestinal hemorrhage.
• Demonstrate strong work ethic and commitment in attaining service satisfaction through in-depth knowledge of resources and potential opportunities.
• Exhibit excellent organizational skills in accomplishing duties and responsibilities within strict deadlines and pressure-driven environments.
• Display exceptional interpersonal and communication aptitudes in cultivating relationships with various individuals of all levels.

PROFESSIONAL EXPERIENCE

Confidential,Chicago, IL

Director

• Manage staff and clinical services which include nursing, supply chain management, medical records, maternal child health programs, x-ray, call center, and Health Information Management (HIM)
• Work closely with chief executive officer (CEO), chief marketing officer (CMO), and director of quality to guarantee effective daily operations toward attainment of clinical standards
• Maintain active involvement in performance improvement initiatives
• Promote client satisfaction by providing education to staff and guidance to patient’s complaints
• Drive initiatives for improvement through collaboration with department managers; and discuss results to senior executives and quality management
• Observe strict compliance with regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards and Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Streamline staffing and management to attain development in productivity, communications, and operations with accuracy and without acquiring additional expenses
• Successfully addressed primary staffing gaps through employment of nursing staff to enhance patient access to care and develop patient outcomes
• Initiated the optimization of the following processes:
• Nurses’ full control of same day access appointment management, leading to an upgraded patient triaging, competent provider workflows, and quality patient experience;
• Optimization of the process that guarantee Nursing Team’s notification through Electronic Medical Records and MyNearNorth Patient Portal were properly resolved within time constraints, including backlog items and new notifications within 24 to 48 hours leading to substantial decrease in patient complaints and improvement on levels of communication
• Instigated a new uniform dress code policy among the Nursing Team to maintain professionalism, uniqueness, and visibility among patients and staff
• Conceptualized and applied a new handwashing audit tool to guarantee consistency, as well as compliance with Confidential (NNHSC) hygiene standards
• Played an integral role in creating new job descriptions within the Nursing Department, in alignment with set-forth standards such as values, missions, and goals of NNHSC
• Modified the nurse onboarding process through establishment of targeted nursing competencies and new hire orientation procedures for further equipped staff and first-rate patient results
• Executed the guidelines for Calling In for all Nursing departments, thereby rapidly enhanced attendance levels
• Formulated performance metric dashboards for Nursing departments with most significant data and performance reports to attain goals
• Upgraded the communication levels among Nursing departments through execution of regular collaborative meetings and training sessions
• Managed implementation of a coaching tool for employee feedback, along with staff’s accountability for performance standards
• Provided hands-on training to nursing staff to reconcile vaccines that reduced errors, as well as for compliance with Vaccines for Children (VFC) program standards

Confidential,Rockford, IL

Clinical Nurse Manager

• Provided expert direction in staffing which included approval of schedules and submission of full-time equivalent (FTE) for final approval
• Held full accountability in assessing productivity, delivering variance justification, approving the modified staffing grids to apply wide-ranging resources in rendering safe patient care, while generating productivity reports
• Assumed full responsibility in developing and reviewing budget for each cost center, as well as in identifying strategies to prevent discrepancy avoidance
• Ensured adequate staffing to attain care coordination and patient plan of care
• Took full charge of audit and core measure compliance and quality reporting as applicable to specific areas of responsibility
• Facilitated assessment, education, and intervention in coordination with nurse educators and other educational resources
• Led the identification of potential successor for nurse manager, charge nurse, and clinical coordinator positions
• Conducted routine unit survey, corrected deficits, and reported system problems to the director for applicable resolution
• Distinguished high-performing staff during rounding and determined unique opportunities toward recognition
• Keenly evaluated patient satisfaction data and formulated action plans based on analyzed information

Confidential,Rockford, IL

Clinical Supervisor

• Fulfilled various duties including referral of cases to appropriate community resources, preparation of daily schedules and assignments, and management of operations to guarantee adherence to productivity and financials
• Followed up with clients to ensure the attainment of their needs, while executing the Synagis program
• Presided over staff training associated with ventilator care and conceptualized the Pearls of Assessment book
• Rendered effectual assistance to registered nurses (RNs) in providing comprehensive client assessments
• Partnered with the Crusader Clinic in rendering care to their underserved pediatric population; as well as with Department of Children and Family Services (DCFS) in assessing homes for clinical readiness for special needs children and families
• Supervised the in-home chemotherapy and Congestive Heart Failure (CHF) programs, while coordinating with hospital liaison nurses and ancillary departments for efficient continuity of care between acute care and home
• Served a pivotal role in reducing the re-admission of medically complicated children in partnership with Crusader Clinic, insurance companies, and DCFS through identification of populations at-risk in five different counties which ensured proper addressing of children’s medical needs after discharge
• Drove the successful establishment of the following:
• Community-based in-home Synagis program that decreased the number of children admitted with Respiratory Syncytial Virus (RSV); and
• Hospital and home care booking for nurses called Pearls of Assessment which are utilized as reference by Pediatric RNs until present