Floor Supervisor/Help Desk Resume Cary, NC - Hire IT People

PROFILE

Hard-working and enthusiastic customer service professional with over 5 years of well-roundedexperiencein real-estate sales,call center settings, food service, and the hospitality industries. Consulting knowledge of personal and corporate financial management. Offers field based business solutions that improve the qualitative and quantitative outcomes of customer service as it relates to the job. Assertive in maintaining customer loyalty and improving key performance outcomes.

SKILLS

Data Entry
Conflict Resolutions
Client/Customer Relations
MS Word, Excel, PowerPoint
Report Management
Financial Credit Counseling
Staff Training
Leadership/Supervision

EXPERIENCE

Confidential,Raleigh, NC

Certified Personal Financial Credit Counselor, CESI.
7/09 to 2/11

Provided financial assessments to clients in efforts to help them minimize their credit to debt ratio.
Recommended options in resolving credit conditions (i.e. bankruptcy,debt management, settlement, etc)
Provided training to new employees.
Mediated conflict between clients and credit card companies.
Provided ongoing assistance with company client with their debt management program.
Assisted clients in assessing if the program was their best option and providing new options if needed.

Confidential,NC

Server (Part-time), Chill's Grill and Bar.
5/08 to 7/09

Provided waiting services for customers.
Serviced to go orders for pickup.
Achieved Top Server sales of the 4th Quarter 2008.

Confidential,Raleigh, NC

Realtor, Keller Williams Realty.
9/07 to 7/09

Buyer and Seller Agent for clients in the triangle.
Advised in financial equity and credit readiness.
Coordinated property appraising.
Assisted with Home Showing in the area.

Confidential,Cary, NC

Floor Supervisor/Help Desk, Centralized Showing Services,
2006 to 2007

Trained new employees at regional and out of state call centers.
Consulted new call center operations throughout Maryland, Kansas, and North Carolina.
Processed inbound/outbound appointment calls for realtors.
Distributed even call volumes among floor representatives.
Managed call times to maintain company averages.
Performed IT help desk functions for client web accounts, log-ins, and appointments.

Confidential,Raleigh, NC

Front Desk Associate, Holiday Inn
2005 to 2006

Provided employee training.
Performed guest check in/out services.
Worked switchboard processes.
Performed payment transactions (cash, check, credit cards).
Balanced cash drawer and end of shift deposits.

Confidential,Durham, NC

Substitute Teacher, Confidential
2000 to 2003

Instructed 9th thru 12th grade students in English, Spanish, Social Studies, Fine Arts.
Assisted with afterschool programs.
Instructed the choral department and produced fall concert performances.

Confidential,Durham, NC

Front Desk Associate/Shift Lead, Courtyard by Marriot
2000 to 2001

Reserved guest rooms.
Coordinated and scheduled front desk coverage for multiple shifts.
Trained new employees.

EDUCATION

AS Pre- Engineering

H.S. Diploma

PROFESSIONAL AFFILIATIONS

Keller Williams Realty- 2007-2009
Realty School, 2006, Howard, Perry, and Watson Realty School. Raleigh, NC

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Floor Supervisor/help Desk Resume

Cary, NC

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