IOS TEIR 1 Tech Advisor Resume

SUMMARY:

Over 5+ years of experience in Customer Service.
Informed clients of the delays and changes in taxes season by, taking inbound and making outbound calls to clients.
Worked at Confidential assistant Confidential credit card holders activate their new cards and informing clients why they were sent new cards and answering any concerns about the change in the credit cards.
Proficient in Microsoft Office, Word, Excel, Power Point, Mac OS,
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Persuasion: Persuading others to change their minds or behavior
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

PROFESSIONAL EXPERIENCE:

Confidential

IOS TEIR 1 Tech Advisor

Responsibilities:

Confidential

Retention Specialist

Responsibilities:

Answer billing questions
Submit adjustments
Sell Confidential and Confidential to customer who do not have the products in their line up
Submit off line orders for company errors
Set up repair visits

Confidential

Retention Specialist

Responsibilities:

Take orders for our mail order pharmacy
Answer health care coverage related questions
Educate on deductibles and copays
Request overrides for customers calling with the account managers
Contact doctors offices for new prescriptions and well as contact local pharmacy’s when needed to transfer medication orders

Confidential

Bookkeeping

Responsibilities:

Responsible for entering, verifying and maintaining cash/check in accordance with company policy and procedures.
Identifies issues with current process and notifies management of concerns and potential solutions.

Confidential

Responsibilities:

Input tax training school roster in to compass account all the continuing education credits for all tax pros and client services reps.

Confidential

Employment Assistant

Responsibilities:

Assist Tax pros and Client Services Reps thru the hiring process.
Assisting with sending out documents and assessments to determine whom Confidential & Confidential is interested in hiring.
Taking in bound calls from Tax Pros and office leaders like DOCs and ADMINS

Confidential

Server

Responsibilities:

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining.

Confidential

Outbound Customer Services

Responsibilities:

Informed clients of the delays and changes in taxes season by, taking inbound and making outbound calls to clients.
Took complaints and answered questions to the best of our knowledge.