Customer Service Representative Resume Plano, TX - Hire IT People

Profile

More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac, and GSE requirements.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as "Total Quality Customer Service Professional."

Employment

Confidential,Plano, TX

07/2009- 09/2012

Customer Service Representative/Distributor Support/Order Sales

Work with thousands of sales professionals covering 50 states, maintaining more than 40,000 distributors accounts.
Opening new accounts.
Quickly and effectively, solve customer challenges.
Answers questions regarding distributor's accounts, compensation, enrollment, resignation and general information via email, phone and fax.

Confidential,Richardson, TX

08/2005 - 12/2008

Resolution Management Specialist, Branch Servicing Representative, and Tax/Escrow/Insurance Specialist

Answering inquires from all CHL branch employees regarding pre-funding/post funding accounts including customer e-mail and correspondence
Processing branch complaints from home owners and maintaining required database, answering incoming calls from internal and external customers regarding their mortgage and account status
Assist borrowers who wish to speak to a supervisor and resolve all customer issues.
Support the call center/department by taking inbound calls as required including Mondays, Mid-month, and other high call volumes days. This includes receiving, responding to, and processing customer and third party telephone inquiries on real estate loans, while maintaining the departments First Time Right quality and productivity standards. Some of the work types include Tax-first time delinquencies, supplemental tax, and all Tax related pay off issues. Corporate Finance, Internet inquires, missing Escrow funds, including other related work types..

Education Associate of Arts: Communications & Public Relations References Furnished Upon Request