Director, Customer Care Resume Shallotte, NC - Hire IT People

SUMMARY:

POLISHED CUSTOMER CARE DIRECTOR with 10+ years of experience enhancing the customer experience, managing relationships, and strategizing sales initiatives to drive revenue and account growth. Promoted rapidly in recognition of strong vision and leadership skills. Bring significant expertise in customer service management, budgets, forecasts, sales reporting, and team training.

KEY STRENGTHS:

Customer Care Management
Operations Management
Financial Forecasting
Planning and Budgeting
Performance Management
Coaching and Training
Sales and Margin Improvement
Strategy Planning
Sales and Account Leadership
Client Relationship Building
Strong Communication Skills
Negotiations/Conflict Resolution

WORK EXPERIENCE:

Confidential, Shallotte, NC

Director, Customer Care

Responsibilities:

Coach, counsel, and evaluate staff to ensure superior levels of customer service and to meet sales targets
Promote a sales culture to drive revenue and create sales opportunities from customer interactions
Align planning/budgeting efforts with forecasted projections, referencing foundational reporting for sales and retention

Confidential, Greenville, NC

Customer Care/Escalations Supervisor

Responsibilities:

Slashed volume of corporate and social media consumer complaints through effective training
Improved overall customer satisfaction scores as reported by vendor
Held reporting responsibility for account and retention teams in sales, adherence, and call quality

Customer Loyalty Specialist/Satisfaction Analyst

Confidential

Responsibilities:

Answered complex questions and resolved customer complaints through active listening, empathy, and professionalism
Collaborated with Sales and Marketing on projects related to ICOMS billing system and sales incentives
Prepared and delivered presentations on sales and marketing performance

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Director, Customer Care Resume

Shallotte, NC

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