Senior Alarm Operator Resume San Jose, CA - Hire IT People

SUMMARY

Administrative support professional, adept at working in fast-paced environments demanding strong organizational and versatile office skills, combined with proficiency in Microsoft Office programs and interpersonal skills.

QUALIFICATIONS :

Six years of administrative support/customer service experience with alarm and retail organizations.
Excellent interpersonal communication, organization, and follow through skills.
Ability to processes information correctly, efficiently and effectively.
People orientated with a professional, courteous, and customer-focused attitude.
Excellent oral and written skill.

PROFESSIONAL EXPERIENCE

Senior Alarm Operator
Confidential, Sept 2009- Present
1587 Schallenberger Rd, San Jose, CA 95131

Created and updated Incident Reports.
Maintained No Contact, User, and Activity reports.
Responded to Hold-up/Panic, Fire, and Burglary alarms with a sense of urgency.
Facilitated daily communication with customers, local Police & Fire departments.
Employee of 1st quarter, 2010.

Administrative Assistant Volunteer-Housing Department
Confidential, Sept 2010- Jan 2011
1381 South First St, San Jose, CA 95110

Provided daily administrative assistance to Housing Supervisor and staff.
Assisted with pre-screening client applications for rental assistance and conducted interviews.
Operated as liaison with landlords and clients.
Reorganized filing system.

Loss Prevention Agent
Confidential, Jan 2008-Aug 2009
550 Stanford Shopping Center Palo Alto, CA 94304

Saved company thousands of dollars in internal and external theft cases.
Observed, apprehended, and detained shoplifters for burglary, theft and fraud.
Assisted with opening and closing procedures of store with management.
Facilitated shrinkage meetings to maximize profits through reducing shrinkage with new and current employees of 10 or more.
External Investigator of the quarter in 2008, and Internal Investigator of the quarter in 2009.

PERSONAL SKILLS/COMPUTER SKILLS

Microsoft Office Suite 2011, Adobe Page Maker 7.0, and SPSS (Statistical Analysis software).
Daily use of multi-line phone system

EDUCATION

Bachelors of Arts in Sociology
Concentration in Criminology

REFERENCES AVAILABLE UPON REQUEST

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Senior Alarm Operator Resume

San Jose, CA

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