Summary:

• Over 9 years of experience in Software Analysis, Design, Development and testing of large scale enterprise systems.
• Experience in planning, developing and deploying test strategies for large-scale Siebel, Web applications and client/server systems
• Specialist in Performance testing of ERP/CRM SAP, Siebel CRM and Web based applications.
• Automated experience using Load Runner, Test Director, WinRunner, QuickTest Pro, Quality Center Site Scope and Segue Software Silk test, Silk Performer and also had intensive experience in Manual testing
• Experience in Functional Automation with QTP specialist in Descriptive programming
• Experience in using LoadRunner for monitoring the system resources, server performance and identifying the bottlenecks under heavy load
• Proficient in writing Test Plans and Test Cases for both Manual and Automated Testing and Experience in writing test scripts using TSL, Vuser scripting languages.
• Extensive experience in Black Box and White Box Testing, Unit, Functional, Integration, Regression, Volume, User Acceptance, System Level, Load and Stress Testing
• Expertise in testing Siebel Call Center application, SAP, eBusiness application, Web based Projects using Siebel 7.5.3, ORACLE 8i/8/7.x, SQL, PL/SQL, JAVA, JSP, HTML, JavaScript, JDBC, ODBC, C, C++ and UNIX Shell scripting.
• Experience as use case analyst responsible for reviewing and editing proposed guidelines for object oriented analysis and design using the UML.
• Solid experience in Load runner Installation, setting up the environment for performing testing
• Experienced in testing Enterprise java projects using Application servers Oracle 8iAS, BEA WebLogic 6.1 / 7.0, IBM WebSphere 4.x
• Experience in training team members on various verticals and horizontals on Siebel CRM.
• Worked on report preparation and analysis summary.
• Experience in installing Mercury diagnostics on Remote desktop connection.
• Work experience with Communication,Pharmaceutical, Financial, and Insurance industries
• Good team player and also have ability to work independently in a time sensitive environment.
• Good organizational and communication skills, with the ability to express technical concepts verbally and in written

Technical Skills

LoadRunner7.5/7.6/7.8/8.0,QuickTestPro 6.5/8.0/8.2, Win Runner 7.5, Test Director 7.5/8.0, Quality Center, PVCS Tracker, Rational Unified Process (RUP), UML.

Languages

Java 1.3/1.4, C, C++, VB, JDBC, SQL, PL/SQL, Perl

Internet Technologies

EJB, Servlets, Swing, Applets, JSP, JAVA WSDL, TCL, PERL Scripting, JSP, XML, JavaScript, HTML

GUI Tools

Oracle Forms 6i, Reports 6i, Graphics 2.5

Application Servers

WebLogic 6.1 / 7.0/8.1, IBM Web Sphere 4.x,
TIBCO, Apache Tomcat 4, Java Web Server
2.0, Oracle 8i Application Server

Databases

Oracle 11i/8i/8/7.x, SQLServer 2000, Sybase, MYSQL and MS Access.

Operating Systems

Windows 2000/NT/98, Linux 6.2 / 7.2, SCO-Unix, Solaris 7 / 8, HP-Unix11, Intel® Itanium®

CRM/ERP

Siebel Tools 6.3/7.5.3/7.8/7.7.2, Suite of Products (Siebel Sales, Service, Call Center and eBusiness Applications), CLARIFY, Oracle Financials 11i

Education:
Master of Computer Applications
Bachelors of Science
Training & Certification
Microsoft Certified Application developer
Corporate Training by IBM RUP, Rational Tools (RPT,RFT)

Professional Experience:
Confidential,Bellevue, WA Nov '05 to Oct\'09
Sr Performance Tester

Projects @ T-Mobile

• 1. Retail Point of Sale Solution (My T-Retail/ 360Commerce) HTTP

• 2. NCR -Kiosk (5.0, 5.1,5.2.….5.7) HTTP

• 3. Legacy POS application HTTP

(B) PCI Standard's

• 1. PCI Visa Compliance for T-Mobile Major Applications - Jpayment
• 2. PCI Visa Compliance for T-Mobile Major Applications - Amdocs-CSM Citrix

(C) New Product Development

• 1. EIP- Equipment Installment Plan 1.1, 1.2 HTTP

• 2. MONACO - Flex Cash Card HTTP

• 3. RJ 11 T-Mobile @ home HTTP

• 4. RSA - Dealer Security Citrix

(D) Retail In House Applications

• 1. Watson / CAM /iCAM / POS HTTP

(E) Enhancement Projects

• 1. Retail Reporting Solution HTTP

• 2. Retail enhancements HTTP

• 3. Bill Payment Kiosk 8.0, 8.5.4 NCR SAP Web

• 4. T-Mobile Best buy Enhancements HTTP

• 5. T-Mobile Radio shack Enhancements HTTP

(F) Customer Facing Web Application

• 1. T-Mobile.com HTTP

• 2. T-Mobile.com Redesign .HTTP

(G) Care Application Citix

• 1. CSM (AMDOCS) SAP Web

• 2. Streamline SAP Web

• 3. Siebel Project 0 Siebel Web

• 4 .ERPPDM SAP Web

Responsibilities:

• Created Loadrunner scripts using HTTP protocol for the java based application since the java is communicating with HTTP rather JAVA-RMI
• Experience in handling Class & Methods since loadrunner hooks up the traffic with class
• Before regarding the JRE is updated to the current version.
• Enhanced LR java scripts in all three sections Import/Code/Variables
• Imported the java class from the loadrunner installation folder to the script
• Worked on Script configuration settings, JDK is installed in load generator and controller box
• Manual correlation is done even though the script is recorded with automatic correlation.
• Hands on experience Java based LR correlation techniques like Advanced, Standard and String correlation.
• Worked on Xbootclasspath VM parameter setting for Java Run Time Settings.
• Created Custom Load runner Scripts and performed tests ranging up to 13000 users.
• Performance testing scenarios are identified in the application and manual scenarios are built according to the business need.
• LR scripts are recorded and enhanced according the business transaction.
• Correlation, Parameterization done in the scripts to make the script more dynamic and ease to use for different user mix.
• Installed Siebel Diagnostics and Mercury Protune as proof of concept additions to testing environment.
• Experience in co-ordination the project team with Business analyst, IT Architect, Project Architect, Middle ware team and Data migration team.
• Isolating performance bottlenecks and increasing performance of website.
• Worked with Remote controllers by creating scheduled scenario for the enhanced scripts.
• Created Rendezvous point in scripts to ramp up the users to hit the application concurrently.
• Involved in testing complete business process for Accounts, Assets, Billing Portal, Contacts, and Activities.
• Performance Fail over test conducted on SAP R/3 ,PDM BW.
• Tested the various Payments method scenarios of Billing Portal, like CC (Credit Card) Payments, EFT (Electronic Funds Transfer) Payments, and Cash Payments.
• Tested the functionality for Account Verification process giving Contact Role and Verified On field values.
• Tested the functionality for Contact's Billing and Mailing Addresses like updating of address, adding new address and Creating Contact for existing Account
• Tested for Assets various functionality like Creating Asset address, verifying Associated Asset address, updated user and /or tax address associated with Asset.
• Experience in SQL by writing sub queries data pulling of random rowid's and account numbers for parameter list
• Checked the SAMSON database after modifications done on Siebel side.
• Prepared Test Cases, Test conditions and Click Streams based on the Functional Specifications and Technical Design Documents
• Tested the various UI objects and navigation properties of Siebel Call Center application
• Involved in the UAT and worked closely with the Business and Functional Analysts
• Logged defects into Quality center and helped in resolving critical issues.

Environment:
JAVA,SAP PDM ,Siebel Call Center 7.7.2, SAP R/3, LoadRunner 9.1, Quality Center 9.0, MS Office, Unix, TIBCO, Windows NT/XP, SQL, SAMSON, jPayment, Oracle

Confidential,Portland, OR Feb '05 to Sep '05
Load runner consultant

Nike implemented a revolutionary new Global Retail systems footprint, encompassing NSB POS, SAP Retail and SAP Merchandise and Assortment Planning (MAP). Performance Testing is done again the SAP Retail development & Retail business solutions. Right functional testing processes are implemented in the right way (Globally, Consistently, Efficiently, Reliably, and responsibly) to enable optimal performance for Nike Retail.

Responsibilities:

• Worked with SAP Web & Click & Script protocols and performed Load testing on standalone SAP Retail Business Solution
• Performance testing done with 4900 concurrent users with 4 test cycles.
• Planned and created the Virtual user scripts and enhanced them with Transactions, Rendezvous points, Functions, Parameterization and Correlation.
• Enhanced and modified the scripts according to the test case scenarios.
• Extensively worked on Vugen scripting using LR Virtual User Generator and Controller
• Used Performance monitor and Load Runner graphs to analyze the results.
• The Average CPU usage, Response Time, Transactions per Second are analyzed for each scenario.
• Extensively used NT Performance Monitor to analyze the Network Bottlenecks and also found out System Bottlenecks like Memory Leaks, CPU Utilization etc.
• Scheduling, Interaction, Invoking the QTP scripts done using Test Director 7.5.
• Extensively used Test Director, for test planning, bug tracking and reporting.
• Trained team members on Siebel application hierarchy.
• Worked with Business analyst, IT Architect, Project Architect, Middle ware team and Data migration team.
• Experience in SQL bywriting sub queries data pulling of random rowid's and account numbers for parameter list.
• Performed backend testing on Oracle, executed various DDL and DML Statements.
• Also analyzed the Load Runner reports to calculate Response timeand Transactions Per Seconds(TPS)
• Performed database testing in Real Time Inventory module.
• Regular meetings and updates are made to the Management team of the ongoing QA Process.

Environment: SAP ,PDM,BW ,NSB POS, Load runner 7.5, DB2, Win Runner 7.5, Test Director 7.5,Oracle11i, Windows NT, SQL, PL/SQL, UNIX.

Confidential,Boston June '04 to Jan'05
QA Tester
Aspen is one the leading insurance companies. The application was developed using Siebel eInsurance for the Aspen Insurance, where the field agents of the company enter the data of prospective customers using this application. The application calculates the amount of insurance required premium, cash value and benefit amount for all the years. In this system, the registered members with Aspen can get the details of the insurance and benefits. Worked in preparing test plans, performed functional testing both manual and automation. Test cases are placed in test director's test lab and automation done using Quick Test Professional 6.5.
Responsibilities:

• Reviewed Business Requirement Documents and the Functional specifications
• Prepared manual scenarios worked with business analyst for preparing documents.
• According to business transaction the manual test cases are developed and implemented.
• Menu via path for the scenarios are prepared and trained other team members in Siebel.
• Co-ordinate with BA, Project Architect, Middleware, Configurators and data migration team.
• Performed Functional,Regression and User acceptance testing
• Developed UAT plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the Siebel application
• Performed Manual and Automated Testing
• Checked the responsibilities of the agent including complete testing of views and screens.
• Defined test case scenarios for all test conditions and include the input, the required user actions, and the expected results
• Automated the regress ional testing using Quick Test Professional6.5.
• Performed parameterization using the data table.
• Created standard output values.
• Performed exception handling using recovery scenarios.
• Performed back end testing using Database Checkpoints.
• Wrote SQL queries to verify the results of the database checkpoint.
• Load testing was done using Load Runner 7.5.

Confidential,NY Mar '03 to Apr'04
Siebel Manual Tester
New York-based Bowne & Co. (NYSE: BNE) is a leading global business services provider, offering its customers quality document and information management, printing and outsourcing solutions. Using the latest technologies and tapping the best resources and professionals, Bowne's trademark is its superior customer service. Businesses around the world work with Bowne through its various service groups, which include: Financial Printing, Bowne Enterprise Solutions, Bowne Business Solutions and Bowne Global Solutions.
Responsibilities:

• Involved in reviewing Business Requirements and User Cases.
• Performed Manual Testing of the application using various case scenarios.
• Involved in the team test, test planning, test scripts design, test development, test execution and debugging.
• Generated QA test plans on multiple platforms using manual and automated QA methods.
• Tested the processes that create and terminate secure sessions with online customers
• Configured Applet/View layout per customer's requirements.
• Added new Pick list and mapped to the appropriate field.
• Validated M:M relationships between Business Components
• Future enhancement for the application is cross checked by adding new fields to List/Form Applets.
• Manually verified Call Center screens, views, and applets to meet acceptance requirements.
• Data verification done on customized tables and column
• Layout of application is clearly checked by step by step by walkthrough according to project specification Screen, View, Applet, MVG, Picklist

Environment: Siebel 7.0.3, Sqlserver2000, Windows NT, Test Director

Confidential,Boston Aug '02 to Jan'03
QA test engineer
QA Test Engineer
New England Financials is one of the premier members of American financial services industry. It has got offices all over the country with Boston as its head quarters. An application called 'Data Plus' was developed to automate sales and marketing activities of Insurance & Finance products using Siebel CRM. This application will provide an additional feature for personal investor to access their accounts and learn about Mutual Funds, exchange traded shares, stocks, bonds, IRA's and 401K accounts. I was involved in all phases of the testing life cycle for the application. I performed functional testing, system testing, regression testing, user acceptance testing, Back end testing smoke testing and performance testing of the application.
Responsibilities:

• Interacted with end users to obtain their specific system requirements prior to performing testing of the application.
• Involved in the creation of test plans, test cases and test procedures.
• Performed complete unit, system, integration, regression, functionality and user acceptance testing by using the Win Runner 7.0 and performance testing of the application using Load Runner 7.0.
• Involved in creation of Calendar, Opportunities, Activities and Contacts Tabs.
• Performed synchronization of Siebel to Outlook and Outlook to Siebel Calendar and even data synchronization.
• Tested the business Functionality, Navigation and Validation of the application.
• Involved in generating reports and executed the queries for the Opportunities View. Participated in walk through and defect report meetings periodically.

Environment: Siebel 5.0, DB2, Solaris UNIX 2.7, Win Runner 7.0, Load Runner 7.0, I-Link, PVCS.
Confidential, June 2001-May 2002
Test Engineer

Description:
The Reliance Company owns many online portals whereas its main portal is billing and Service .For 5 million customers are done through the Clarify in this we can record the customer interaction identifying whether it is request or query we can log in to customer interaction part. For each and every complaint case has been created and auto case id trouble ticket has been generated .The request opt for the service will be placed in the queue depending upon the severity the case will be solved after the case is solved it will be in close status or by entering the TT number we can confirm request has been serviced. Trouble ticket will be closed according to the TAT (target turn around time) for each requests.
Responsibilities:

• Reviewed the Test Plans covering Unit Test, Integration Test, and Acceptance Test with other team members.
• Involved in checking manually by giving trouble ticket numbers
• Involved in negative testing.
• Involved the maintenance's of Unit Test cases.
• Prepared and executed System Test cases against the user requirements
• Conducted Regression tests and the Error log submitted to the respective Development team for Bug/Error fixing
• Comparison testing done with other CRM tools like SIEBEL
• Generated the test defect report and reported it to concern person involved in the coding of that respective module.

Confidential,India Nov 2000-April 2001
V & V Engineer
Bajaj Insurance Corporation has been one of the pioneering organizations in India who introduced use of information technology in their business data pertaining to almost 100 million policies is being held on computers in BA. With a view to enhancing customer responsiveness and services, BA started a drive of on line service to policyholders and agents. This online service enabled policyholders to receive immediate policy status report, prompt acceptance of their premium and get revival quotation, loan quotation on demand. Incorporating change of address can be done on line. Quicker completion of proposals and dispatch of policy documents have become a reality. New payment related modules pertaining to both ordinary & SSS policies have been added to the Front End Package catering to Loan, Claims and Development Officers' Appraisal. All these modules help to reduce time lag and ensure accuracy.
Responsibilities:

• Involved in data verification and validation.
• Data elements extraction done.
• Global data mapping and data abstraction done for the various departments.
• Performed end to end testing, smoke, regression testing.
• Involved in writing test scenarios and detailed test cases.
• Performed GUI, functionality, security, positive and negative testing.
• Performed database testing by passing SQL queries to retrieve data
• Wrote Visual Basic module to extract data from the database and do the comparison with the expected result set data.
• Participated in meetings to discuss defects after execution of scenarios.
• Provide management with daily status reports using rational clear quest.

Environment: Java 1.2, JSP, Visual Basic 6, Oracle 8i, HTML, IIS, Windows NT.
Confidential,India Nov 1999-Aug 2000
Academic Councilor
IGNOU is a pioneer in Distance Education system. It is recipient of the Centre of Excellence award conferred by the Commonwealth of Learning The University at present offers 125 programmes of study to cumulative student strength of over 14 lakh making it the largest single University in the world. The University has established a network of 64 Regional Centres (RCs) and Sub-Regional Centres (SRCs) and more than 1400 Study Centres (SCs) allover the country to provide easy access and effective support services to the learners.
Responsibilities:

• Taught fundamental programming skills, data structures, database concepts, computer networking to undergraduate and post graduate computer science majors
• Subjects handled at the center are Software Engineering, Computer Networks, Microprocessors, TCP/IP Programming, Computer Architecture, RDBMS and Digital Computer fundamentals.
• Led lab/discussion sessions for freshman- and junior-level computer science classes.
• Tutored students individually and in small groups.
• Wrote material for pre-exams and assignments