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Customer Service Resume

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Olivette, MO

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EXPERIENCE:

Confidential, Olivette, MO

Customer Service

Responsibilities:

  • Field client phone calls
  • Create SQL queries to gather data and insert into custom reports
  • Install and troubleshoot Public Safety Software/Devices
  • Troubleshoot Server/Networking issues

Confidential, Olivette, MO

Windows/Citrix Engineer

Responsibilities:

  • Build/deploy customer requested Windows OS environments
  • Maintain and troubleshoot citrix/windows environments

Technical Support Analyst

Confidential

Responsibilities:

  • Administer Firewalls, and Servers (physical and virtual)
  • Field support calls from customers with questions or issues with their environment.
  • Direct tickets to appropriate engineers work queue/coordinate maintenance.
  • Responsible for maintaining 100% up time for customer’s environments.
  • Remain updated on current business accounts, procedures, and policies.
  • Keep inventory of company equipment/hardware

Confidential, Chesterfield, MO

Customer Service Representative/Technician

Responsibilities:

  • Trouble shooting internet connections and downloadable textbooks.
  • Collect customer information and forward it to appropriate personnel.
  • Communicate effectively with customers to resolve technical inconveniences.
  • Maintain a professional persona while cooperating with callers.
  • Remain updated on current business accounts, procedures, and policies.

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