Service Delivery Coordinator Resume

SUMMARY:

Pursuing position in Information Technology while enrolled in the Computer Sciences Program, professionally interact and easily develop rapport with all every co - workers, consumers, clients, physicians, along with all levels of management.

SKILLS:

Built Client Relationships
Continual Education
Customer Service
Demonstrate Strong Work Ethic
E-Mail
High Level of Integrity
Learning Cisco
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Networking Administration
Sales
Strive For Excellence
Team Player
Web Development
Web Interactive

CURRENT WORK EXPERIENCE:

Confidential

Service Delivery Coordinator

Responsibilities:

Tier III support for escalation and installation issues.
Ability to navigate the following programs: CSG, Sigma, DRUM, LAD, Neustar, Homeworld, Telnet, CSR, BroadSoft, OSM, Device Manager, FireAxe, Meta Switch, GAP Report, Hotel Front Desk, Port Forwarding, Sonus, SalesForce, Bacclite, Safari View, PSP, Voice Log, RED, eQA, BMC Remedy, Snipping ToolAbility to provision modems for HSI and VOIP for Commercial Accounts.
Provide technician support on repair and modem swaps, troubleshoot as needed on calls.
Monitor work queues and maintain tracking for orders requiring provisioning and activation.
Support technician on work order to complete provisioning and activation of phone in switch and on network.
Provide resolution and detection assistance to networking team of possible outages.
Coordinate requests for changes, suspensions, disconnects, ensure installation is accurate and completed.
Perform complex troubleshooting and resolution of inbound telephone repair calls.
Provide problems diagnosis, resolution and follow-up for inbound customer issues.
Monitor reports of unusual switch, provisioning and networking activity.
Coordinate resolution of trouble tickets with other departments.

Confidential, Belleville

Patient Care Technician

Responsibilities:

Confidential ’s, Intake and Outputs, Vital Signs, Hourly Rounding, Bedside Shift Report
Volunteered to join the Unit Practice Committee

Confidential

Patient Care Technician

Responsibilities:

Provide exceptional care to patients and their families
Collaborate with medical staff on direct patient care and safety

Confidential

Patient Care Technician and Monitor Technicians

Responsibilities:

Assist with assigned RN with direct patient care
Supervise Cardiac Rhythms

Confidential

Customer Service Associate/ Lead Cashier

Responsibilities:

Answered questions on Sales Floor concerning inventory
Managed cashiers and their accuracy on cash registers

Confidential

Sales Consultant

Responsibilities:

Extensive customer service interaction
Approached potential buyers with a friendly sales presentation
Demonstrated and succeeded in increasing sales numbers
Continually increased my knowledge of the product through continuing education

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