CAD Coordinator & IT Support Resume Lewisburg, PA - Hire IT People

SUMMARY:

Motivated, innovative, growth - oriented Information Technology professional with 15+ years of experience. Strategically resolves and troubleshoots hardware & software issues.
Expertise includes customization of AutoCAD menus & systems, creating and programming installers for updates & software products, creating 3D models utilizing digital assets & drawings, training designers & sales representatives on using 2D & 3D software design packages, and specing/building/troubleshooting workstation & server PC’s.
Verifiable record of achievement of exceeding expectations.

CORE STRENGTHS:

Hardware & Software Troubleshooting Assembly & Configuration Training & Support
Application Installation & Management Department/Team Collaboration Customer Satisfaction

PROFESSIONAL EXPERIENCE:

Confidential, Lewisburg, PA

CAD Coordinator & IT Support

Responsibilities:

Evaluated software needs and recommended updates, new software, and new procedures to maintain advancement in quoting and presentation materials.
Assessed hardware needs in order to specify workstation and server builds.
Designed and implemented updates to CAD system menus and macros.
Provided training for CAD systems and presentation software through a variety of methods, such as over the phone, videos, handouts, and video conferencing.
Provided IT support for workstations and servers.
Built and configured workstations and servers.
Maintained software licensing and registration information for a variety of software applications.

Training & Support Coordinator

Confidential

Responsibilities:

Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Designed, organized, and conducted training and development programs to improve individual and organizational performance.
Offered specific training programs to assist workers maintain and improve job skills.
Obtained, organized, or developed training procedure manuals, guides, or course materials, such as handouts or visual materials.
Presented information using a variety of instructional techniques or formats, such as simulations, group discussions, videos, or lectures.

Confidential

Shift Coordinator

Responsibilities:

Managed playground designers in their day to day work.
Scheduled and assigned incoming quote requests based on project criteria.
Reviewed quote packages for guideline compliance and accuracy.
Assessed and coached designer performance based on individual job descriptions.
Provided yearly reviews for designers in order to assess performance and offer guidance for advancement.

Playground Designer

Confidential

Responsibilities:

Technical Translator

Confidential

Responsibilities:

Translated installation instructions and maintenance documents into others languages using software.
Created product installation instructions and maintenance documents.
Assisted with product assembly to verify product installation accuracy.
Conferred with engineers to verify product assembly information.