Senior Transformation Consultant Resume

SUMMARY:

Multi - certified, strategic business technology professional leveraging 20+ years of leadership and training experience delivering end-to-end support of business requirements in a global market.
Expert in spearheading continuous improvement and transformative change initiatives.
Ability to create methodologies, processes and training tools to develop learning solutions for diverse learning styles, environments and business sectors.
Broad experience managing international IS operations with deep understanding of cultural nuances as former as CIO of World Vision.
Completed Doctoral studies in Confidential .
Ability to deliver end-to-end support of business requirements in a global marketplace
Senior level IT Consultant working with Fortune 500 clients
Competence to develop relationships between management, staff and vendors to deliver results
Proficiency with ERP systems, service management tools and systems development processes
Broad global experience managing international IS operations and working in multicultural environments
Extensive experience managing in regulated and validated computing frameworks
Leadership experience managing in offshore outsourced matrix organizations
Confidential certified practitioner/ v.2, v.3, Practitioner Incident, Problem and Service Desk
MBA Entrepreneurial Strategy

CORE STRENGTHS:

PROFESSIONAL OVERVIEW:

Confidential

Senior Transformation Consultant

Responsibilities:

Implemented several process improvements to help clients evolve their IT infrastructure. Partnered with IT organizations to transform ITSM with Confidential best practice and lead organizations to a service approach to IT delivery.
Developed and implement IT Service Management strategy based on Confidential methodologies to assist organizations in building an effective IT Service Management organization.
Coordinated several enterprise wide ServiceNow process improvement projects.

Confidential

Principal Confidential Analyst / Global Process Owner

Responsibilities:

RFP Development for ITSM Tool Replacement for Incident, Major Incident, Problem and Knowledge Management.
Process Owner for Major Incident, Incident, Problem and Knowledge Management for Global Systems
Development of RFP to select replacement tool for ITSM moving away for Legacy Systems
Managed the project work stream to implement ServiceNow for incident, problem and knowledge management to an on-time conclusion
Consulted with IT functional area managers to developed and implement a global Confidential strategy for incident and problem management
Managed the effort to outsource Confidential functions of problem and major incident processes
Designed and implemented end user knowledge portal and reduced service desk calls by 5%
Developed and delivered training courses relating to problem management and root cause analysis
Created appropriate metrics for reporting on key performance and quality indicators in relation to problem management, particularly in terms of in-depth trend analysis.

Senior Manager

Confidential

Responsibilities:

Successful management of existing ERP Operations during SAP Implementation
Project leader to archive and decommission existing Global Confidential ERP Application
Implemented Confidential Problem Management for all Enterprise Applications

Senior Manager

Confidential

Responsibilities:

Project leader with Confidential to review architecture of the contracting and pricing application for scalability and ease of use
Implemented planning to realign business analysts staff to meet client needs, improved service levels and enhance the SDLC process
Project Manager for Confidential Gentran Integration Suite implementation, Including creation of RFP

Chief Information Officer

Confidential

Responsibilities:

Established a global strategy to redesign World Vision’s legacy systems, program management and the deployment of global technology
Lead a corporate drive to implement Knowledge Management into multiple international offices
Established policies and procedures to enhance global network security program
Launched a project for a global banking system to support Micro-Enterprise Development
Implemented a global Confidential Converged Network for data and VOIP, which resulted in a 30% savings in voice and data network operating costs