IT EXECUTIVE

Extensive expertise in IT management, both in-sourced and outsourced. Experienced in translating business needs into achievable IT strategies and translating IT capabilities into quantifiable business value. Successful in integrating technologies to support broad ranging operating, financial, and organizational needs. Skilled in team building, leadership development, and motivating associates. 26 years experience; 19 in management positions.

Confidential, Louisville, KY 2011-Present
Large Regional Healthcare Organization

Director, Technical Services, 2011-Present
Led the team that was responsible for maintaining and upgrading the infrastructure for 6 hospitals, and 250 physician office practices.

• Reorganized Technical Services into a 'Plan', 'Build', 'Run' model. Enabling the separation of the Engineering and Operational organizations.
• Replaced core backbone of 6509's to nexus 7000's to support the rollout of 250 remote sites.
• Implemented a rigorous and thorough ITIL program including CM, PM, and RCA.
• Implemented massive infrastructure for EPIC to enable EMR standardization.
• Successfully integrated 25 large physician group acquisitions.

Confidential, Mason, OH 2006-2011
Leading International Eyewear Manufacturer and Retailer

Director, Technical Services, 2006-2011
Led the organization to bring in global quality standards. Worked with Italian, Australian, and North American associates to implement Incident Management, Problem Management, and RCA processes. Led the data center strategy to ensure environmental stability and future expansion/consolidation capacity. Areas of responsibility included Data Centers and Operations, Incident/Change, Service Desk, Midrange Servers, Database Administration, Application Support, Middleware Servers and Document Imaging.

• Restructured the primary production Data Center located in Atlanta which allowed for the consolidation of two acquired companies and opened opportunities for expansion for up to 5 years into the future.
• Implemented BMC Remedy and rolled out an ITIL support system that grew from a CMMI level 1 to a CMMI level 3 in 5 years.
• Utilized my extensive outsourcing experience to ensure LRNA's success in a 170MM outsourcing engagement with HP. This will save the company $14MM over 7 years.
• Completely converted the user community of 3500 from Novell to Microsoft. Rolled out MS Office 2010, Exchange 2010, and Active Directory.
• Migrated the main 2TB Database from Oracle 9i, to 10g, allowing the ultimate implementation of GRID and RAC.

Confidential, Mason, OH 1999-2006
A Fortune 50 health insurance company

Led the enterprise production environment that included an infrastructure of 4000 midrange/Intel devices and 9 mainframes, six primary and more than two dozen secondary data centers. Direct reporting structure of up to 180 associates. Managed a $180MM budget.

• Built a $40MM Data Center from the ground up in Richmond, Virginia to consolidate 19 Data Centers, including primary Data Centers in Hartford CT., Los Angeles, CA, Cincinnati, OH, and St. Louis, MO. Original size and capacity was 40k SQF, final size was 60k SQF.
• Successfully participated on the core team that brokered a $970MM service agreement with IBM that saved the company $223MM over 7 years.
• Led the team that managed the IBM and ACS outsourcing agreements that saved between $1MM and $3.5MM annually.
• Implemented a world class problem management program based on the ITIL quality methodology that reduced service interruptions by 20%.
• Integrated a single NOC nationwide through 4 regions that increased efficiency, reduced outage time, and reduced issue response time to less than 8 minutes.

Director,Confidential, 2000-2004
Led the enterprise functional areas that included Field Services, Software Delivery, Asset Management, Change Management, Availability Management, Data Center Operations, Network Operation Center, Disaster Recovery, and the mainframe outsourcing contract. Also responsible for two primary and ten secondary data centers. Reporting structure of up to 140 associates. Managed a $60MM Budget.

• Implemented a world class root cause analysis program using the Apollo methodology that reduced recurring outages and MTTRs by 30% compounded.
• Developed internal availability office that tied together 3 service organizations through business processes to ensure problem resolution and accountability.
• Led the implementation of a change management system and processes to lock-down production changes and reduce the rate of change failure.
• Successfully architected a complete service turnaround for the Western region; effectively reducing outages and service interruptions by 83%.

Managed both enterprise server and regional desktop teams that included 35 associates, budget of $8MM.

• Designed and implemented a complete re-organization of Infrastructure Support in an effort to be holistically customer focused.

Confidential, Blue Ash, Ohio 1996-1999
A regional consulting firm

Director, Network Engineering Services, 1996-1999
Led the technical arm and associated sales force that included a reporting structure of up to 20 engineers and sales persons. Accountable for a $2MM P&L.

• Redesigned the company's entire service portfolio to be consistent with industry standards.
• Successfully built and sold several service offerings including help desk, maintenance and long term care products developing a cash flow to grow the business.
• Integrated company's technical capability to open up the digital multifunction device market.

ADDITIONAL EXPERIENCE

Confidential, Blue Ash, Ohio

Senior Systems Consultant
Performed in multiple capacity's for companies such as Proctor & Gamble and Monsanto Chemical. Projects ranged from a complete accounting system conversion and rewrite to large scale network installations. One project moved an existing client server network for an entire chemical plant in Dayton, OH to a Fayetteville, NC plant. Another project was the complete standardization of Procter & Gamble's desktop environment.

Confidential, Erlanger, Kentucky

Manager, LAN Team
Led the team that was responsible for the network, servers, infrastructure, and all network connected warehouse equipment (Scanners, etc.) Revitalized the infrastructure, and converted the internal service team to a sellable consulting service.

Senior Systems Consultant
Actively participated in the selling process to identify, scope out, and quote opportunities. Managed project implementation through to client turnover after the sale.

Confidential, Sharonville, Ohio

Application Developer
Developed the Purchasing and Requisition modules of the PCC (Project Cost Control) application, including taking the product through the QA and technical writing processes. Spent a significant amount of time assisting the Systems Manager in Operations.

Confidential, Blue Ash, Ohio

Senior Project Manager
Managed the implementation of networks for several banks and manufacturers. Developed a consulting product that enabled the client to create a visionary IT strategy, regardless of size or budget.

BA Management
MBA

VOLUNTEERISM/COMMUNITY SERVICE

L.I.F.E Foodbank
Special Wish Foundation
One Sight Global Foundation
Junior Achievement Program
Habitat For Humanity