SUMMARY OF QUALIFICATIONS

• Over six years experience with online content production and management of Internet sites with a marketing focus.
• Adept at successfully planning, developing, and executing Web strategy to produce customer marketing, enhance user satisfaction and retention time, streamline navigation, and increase ad revenue and online sales.
• Manage content development, from conception to execution to modification and maintenance as required in the online environment.
• Proven ability to research, create, design, develop, proofread, rewrite, edit, publish, test, troubleshoot, and manage online site content and Web graphics in multiple Internet - centric Content Management Systems.
• Problem solver with sound judgment to deal creatively with troubleshooting and resolving complex problems.
• Excellent written and verbal communication skills, including six years experience with professional copy editing.
• Extremely detail-oriented, ability to prioritize assignments, and work with minimal supervision.
• Strong organizational skills, able to quickly adapt to change, and work under tight deadlines.
• Ability to oversee the completion of entire projects and assignments, while managing multiple deadline driven projects.
• Able to perform assignments efficiently, both independently and as a team player.

TECHNICAL SKILLS

• Microsoft (MS) Office (Word, PowerPoint, Excel, and Access)
• Adobe Dreamweaver (PC/MAC)
• Internet Browsers (Internet Explorer, Mozilla Firefox, and Safari)
• Adobe Flash (PC/MAC)
• Microsoft Windows '95, '98, 2000, NT, XP, and Vista
• Adobe Photoshop (PC/MAC)
• Mac OS X
• Adobe Illustrator (PC/MAC)
• Content Management System (CMS)
• Java
• Hypertext Markup Language (HTML)
• JavaScript
• Extensible Markup Language (XML)
• Microsoft Office FrontPage
• Cascading Style Sheets (CSS)
• Microsoft Office Outlook

PROFESSIONAL EXPERIENCE

Confidential, Roswell, Georgia

Content Strategist - Interactive Communications (Contractor - Employed by Adecco)

• Develop and publish Web content for the UPS.com website using an Interwoven TeamSite Content Management System.
• Create, modify, edit, update, manage, and publish Web content for multiple Enterprise Release and maintenance projects for 107 different country websites in 33 languages.
• Worked with a small team to revamp the entire UPS Business Solutions website.
• Strategize, create, and manage content matrices containing asset-level detail (e.g., placement within site structure, geographic distribution, and language translations) to improve site development and achieve business goals.
• Perform quality assurance testing on published Web content and graphics in various test environments.
• Resolve any content defects found during testing to increase understanding and service effectiveness for customers.
• Update the Interactive Communications Editorial Style Guide and ensure content compliance with the editorial guidelines.
• Work closely with managing editor, project managers, subject matter experts, team leads, and translation manager.

Instructional Designer - Sales Training

• Designed and developed instructional modules for both classroom curriculum and e-Learning courses.
• Produced exercises, workbooks, worksheets, Programs of Instruction (POI), scripts, storyboards, manuals, job aids, test and evaluation forms, written role plays, games, written case studies, training databases, and Computer Based Training (CBT) reducing company cost and time.
• Revised, rewrote, and inputted virtual classes using a Course and Content Management System.

Confidential, ( )Atlanta, Georgia

Multimedia Developer - Multimedia Design

• Used multimedia authoring software to design, develop, implement, evaluate, and maintain Web-based tutorials, Web pages, and virtual classes to instruct customers and internal personnel.
• Tested Web-based training, curriculum, and documentation during the development cycle to ensure training and accuracy.
• Uploaded advertorials on the Worldspan Go Home Page using a Content Management System.
• Verified site for the updated Web pages to ensure the presentation of content adheres to brand image and standards.
• Managed the online content, functionality, and overall "user-friendly look, feel, and navigation" as the project manager for the Worldspan Agent Assistant website.
• Performed quality assurance on all Agent Assistant topics; proofread, edited, and published all of the Web content.
• Wrote several middle column articles for the "Recent AA Updates" for Agent Assistant and the Worldspan Go Home Page.
• Proofread, edited, and maintained site administration for Web content updates to the Worldspan WINGS Toastmasters website.

Instructional Designer - Training Development (Promoted to Multimedia Developer on 04/01/03)

• Assigned project manager in June 2001 to develop content and manage the Worldspan Agent Assistant website.
• Appointed expert for Agent Assistant, a high visibility and cornerstone product for customer self serve initiative.
• Designed, developed, proofread, and edited all of the Agent Assistant content using Macromedia (Adobe) Dreamweaver.
• Created, wrote, proofread, edited, and organized the site style guide for Agent Assistant to assist co-workers.
• Coordinated, trained, and supervised team members with updating Agent Assistant content using Dreamweaver.
• Created an Agent Assistant Flash overview, which improved the usage of self-help for customers.
• Wrote tutorial storyboards and special training product materials for marketing purposes.
• Designed and developed classroom curriculum and e-Learning solutions for new products and enhancements.
• Improved customer satisfaction by participating in several special projects that assisted marketing and sales.

Associate Technical Writer - Product Development (Promoted to Technical Writer on 05/16/00)

• Wrote and edited development and support documentation, including online help systems, support and rollout documentation, customer configurations, internal user guides, and business documents.
• Developed and managed documentation for the Worldspan Trip Manager releases from the Design Documents and maintenance items.
• Wrote Trip Manager load procedures for both experienced and new employees to ensure consistency with the load process and instructions for updating the test servers with enhancements and maintenance items.
• Participated in Joint Requirements Planning (JRP) sessions for Domino.doc, Web Fare Search Engine, Web Traffic Analysis, and ByeBye.Now.com through the software development life-cycle.

ACCOMPLISHMENTS

• Won the Stevie 2009 International Business Awards for Brand Building/Promotion for new site redesign of UPS Business Solutions - Increased visibility, drove sales leads, positioned UPS as a dynamic and innovative brand, enhanced user experience, reduced content redundancy, engaged content with video, audio, and interactive content, and improved search ability for 107 different country websites in 33 languages .
• Increased product adoption and usage making the Worldspan Agent Assistant website a part of the customers' daily routine, reduced support costs by reducing calls to the Call Center, and increased usage of self-help for customers.
• Promoted to Multimedia Developer role for outstanding management skills, making excellent recommendations, seeking ways to improve processes, and known as one of the "go to" people in the department.
• Promoted to Technical Writer role for converting journalistic writing style to the field of technical writing, becoming the team expert on the Requirements Elicitation process, and demonstrating knowledge of the technical communication theory.

HONORS/PROFESSIONAL ORGANIZATIONS

• Atlanta Interactive Marketing Association (AIMA)
• International Honor Society for Professions in Technology (Confidential)
• Metro Atlanta Chapter - Information Systems Security Association (ISSA)
• Society for Technical Communication (STC)
• Who\'s Who Among Students in American Universities and Colleges (2007)