Objective

Technical professional with over 10 years of experience in Market Data application support. I am looking to obtain a challenging and rewarding opportunity with a company that promotes professional growth

6/2011 - 12/2011

Confidential

New York City, NY

• Tested all Market Data applications in a Windows 7 environment in coordination with vendors
• Deployed Windows 7 for all of FI and Equities with coordination with internal desktop team
• Provide Market Data support for FI, Equities, Japanese and Convertible Bonds Desk
• Excellent knowledge of Reuters, RMDS Infrastructure (MDH, p2ps, RTICS, DACS), Bloomberg, IDB (Icap, Bgc Parters), Tradeweb, Dealerweb, eSpeed, Yieldbook and NewsEdge
• Executed additions and deletions of Market Data Services as requested by the Business
• Tested and deployed new or upgrades of existing Market Data Services and feeds
• Installed and preconfigured all MDS applications for hot spares as needed
• Amending our MDS Inventory
• Strong written and verbal communication skills
• Very strong customer servicer sense of building relations with vendors as well as clients
• Account Management using Active Directory
• Contacting third-party vendors for access (setting up new accounts, training)

11/2010 - 5/2011

Confidential

New York City, NY

• Developed a plan with business heads for the release and deployment of Factset to the entire Equity desk
• Managed and executed the rollout of Factes to all the traders
• Arranged for one on one training for clients with the vendor
• Worked closely with business analysts group to ensure all necessary permissions are granted to clients
• Reported project status to senior level managers with weekly updates

6/2007 - 6/2010

Confidential

Stamford, CT

• Provide support for real time MDS applications on largest US trading floor for Equities, Fixed Income, Foreign Exchange, Equity Trading and Derivatives products
• Rollout Reuters, Bloomberg, Factset and CQG applications to 1200 traders and coordinate with other regions (London, Zurich, Tokyo and Hyderabad)
• Handled on average 15 production tickets/requests a day resolving various issues related to MDS
• Work with application vendors, internal departments like business managers and business analysts to ensure system availability for all traders
• Dealt with outages in a timely manner by escalating/ working with the appropriate teams/ notifying business heads/and sending out post-mortems after issue has been resolved
• Run SMS reports for accurate deployment of applications to all pc's on trading floor
• Provide functional and technical support and troubleshoot desktops and laptops on Windows platform
• Provide timely status reports to business heads (FI and Equities) and senior managers on projects related to market data applications (roll out schedules/testing status of newer versions)
• Handled all F.I. and Equities MDS requests; Provided service request reviews and sought lower cost alternatives where possible
• Removed services from users via information obtained from a terminated user report and maintained cost-reduction data
• Modified user and application DACS entitlements; Assisted our DACS Administrator with database clean-ups
• Participated in a weekly Reuters Data Notification meeting to ensure the firm will not incur service interruptions
• Excellent verbal and written communication skills (conference calls, write up minutes, post-mortems)
• On weekly calls for status on all open issues/upgrades/rollouts regarding MDS and desktop issues with all regions
• Solid experience in change management and getting signoffs from all Business heads prior to rollouts and or any changes effecting the business
• Ability to plan, prioritize, communicate and perform all tasks in a team environment
• Demonstrate leadership ability, excellent communication and project planning skills
• Held monthly meetings to share best practices to adhere to KPI's and SLA's

3/2000 - 6/2007

Confidential

New York City, NY

• Project Manager for rollout/upgrade of Reuters 3000 for the entire firm including remote sites
• Managed rollout project of Reuters and Bloomberg via Blackberry to all the directors in the firm
• Managed day to day operations for the MDS group for 2 years (monitoring the queue, all tickets are addressed in a timely manner)
• Planned and prioritized long term projects along with day to day tasks for the team
• Worked closely with the Market Data Infrastructure and the BA team to ensure delivery of reliable and uninterrupted access to market data for the business
• Performed morning checkouts to ensure all MDS applications are up including all broker feeds
• Supported application developers to make changes on a production environment running queries in an Unix environment

9/1993 - 3/2000

Confidential

New York City, NY

• Supported Trading Floor (Tibco, Reuters Dealing, Bloomberg, Telerate and Future Source)
• Involved in NT migration project of converting over 150 desktops from OS/2 to NT
• Responsible for installing, configuring, administering and troubleshooting workstations & and network printers
• Provided daily support for AS/400, EBS, VAX4000, win 95 and MS office Suite

References

References are available on request.