Summary

My objective is to find a position within a competitive firm that will require strong communication and problem-solving skills to find complex solutions for challenging problems facilitating my professional advancement. I have a dual Masters, completing an MBA in Finance and a Masters in Information Technology Business Intelligence in August of 2009. My professional experience thus far consists of six years in Big Four and three years of independent consulting experience, resourcefully leading teams on three different continents where I have used my strong communication abilities to champion full life-cycle projects successfully. Up to this point in my career, I have specialized in Siebel and Actuate business intelligence implementations primarily for technology, financial and pharmaceuticals clients.

• Siebel Specialist
• Big 4 Consultant
• Off Shore Experience
• Functional and Technical Requirements Analysis
• Masters Data Management
• Business Process Reengineering
• Change Management
• Business Intelligence Expert
• Project Management
• Client Presentations
• Excellent Verbal and Written Communication

Education

• Masters of Business Administration with a focus in Finance, Masters of Science in Information Technology Business Intelligence
• Bachelors of Science in Business Computer Information Systems

Experience

Jan 2007 - Present

Clients Include:

• Support for colleagues in Australian Government confronting Siebel and Actuate issues during Siebel 8.1 upgrade process throughout school. Aug 2007 - Jan 2010
• Australian Government, Immigration Department, Siebel 7.8 Public Sector, Siebel SME/Actuate Lead, Canberra, ACT, Australia (Independent contract through CSC) Jan 2007 - Jul 2007
• Advised government team on most feasible business intelligence requirements to meet their goals by presenting mockups on report formats, holding focus group sessions and building to specifications, communicating technical requirements to project teams in other offices.
• Supervised business intelligence reporting implementation and managed demands of parallel projects taking place and modules being developed using strong communication abilities to attain highest results without compromising results of other projects meeting government initiatives. Transformed government needs to strategically enhance eight customized and interfacing reports to allow detention facilities more efficient tracking of personnel and improved immigration processing.

Confidential, Senior Consultant - Denver, CO

Nov 2004 - Nov 2006

Clients Include:
Confidential, Siebel 7.8 eCommunications, Team Lead - Bangalore, India

• Managed tasks and drove goals of management with initiative leads and project manager, following progress of deliverables throughout build phase to ensure deliverables were produced with fewest defects within project timeframes. Implemented process changes to control development process to reduce defects and improve web portal.
• Responsible for direct reporting to partners and senior management at headquarters in Washington, D.C. on Indian team progress and initiative goals during off hours communicating expectations to Indian project lead while working with faltering analysts on best practices to facilitate their professional development.

Confidential, Siebel 7.8 Call Center ISS eConfigurator,SME/Team Lead - Denver, CO

• Delivered presentations and participated in meetings on requirements gathering for product ordering system to reach objectives of client in order to change business process while still maintaining integrity of the Siebel system and Product ordering engine.
• Researched engine errors with client team and transferred migration from EIM to EAI for data migrations to speed up process for parallel Siebel implementations and deliver process improvements.

Confidential, Enterprise Infrastructure Software, Siebel 7.7 Renewals Automation, SME/Lead - San Jose, CA

• Coordinated and oversaw team of five developers in gathering requirements for business process changes. Strategically drove requirements to deliver customized business intelligence and reporting solutions running through Siebel application with default checklists based upon regions and profiles to allow for sales representatives to run customized reports based on region and skill sets facilitating better communications between sales employees and improving management monitoring.

Confidential, Consultant - Chicago, IL

Jan 2003 - Oct 2004

Clients Include:
Confidential, Pharmaceuticals, Siebel 7.5 ePharma, Assignment Manager Lead - Indianapolis, IN

• Examined Eli Lilly system architecture in preparation for Siebel upgrade gathering requirements from client before executing Siebel upgrade from 6.0 to 7.5.14 in development and test environments, running on multiple UNIX servers and interacting with different systems for improvements of pharmaceutical sales representatives information delivery. Trained, documented and assisted client in upgrading production environment.
• Gathering requirements to ascertain best strategy for minimizing sales representatives errors in physician overlap. Drove process changes by interacting with management and sales representatives in finding optimal solution in Siebel Assignment Manager for distribution of contacts to sales associates based upon location, level, workload, and expertise. Modeled data to bring more consistency for sales employees. Trained and documented client to successfully input assignment manager into production environment.

Confidential, Healthcare Facility Construction, Siebel 7.5 Call Center, Configuration Lead - Madison, WI

• Upgraded Siebel technical environment from Siebel 6.0 to Siebel 7.5.13. Gathered requirements of system architecture and for all server components. Developed and documented training procedures for system testing. Performed system testing and application testing to ensure consistent processing.
• Ascertained report requirements from several group interviews with client to determine report output and format to create ten customized Actuate 5.0 reports based upon management requirements to be used in oversight of sales employees and forecasting of sales. Managed delivery of customized business component and business services in EAI scripting procedures for calculating the duration between stages in account tracking to inform executives of delinquent account updates.

Confidential, Financial Services, Siebel Developer - Madison, WI

Mar 2002 - Dec 2002

• Led four-person team in data conversion project integrating business services to cut-down data processing time from days to minutes. Gathered requirements and managed deliverables to streamline business process. Created customized reports to streamline sales and marketing department gathering requirements throughout the process from sales employees and from other consultants in the organization.

Confidential, IT Risk Consultant - Chicago, IL

Sep 2000 - Dec 2001

Clients Include:
Marconi Communications, Telecommunications, PeopleSoft/Siebel Audit, Siebel Sales 6.01 implementation - Pittsburgh, PA

• Performed implementation effectiveness tests during a nine-month Siebel project for a large telecommunications company monitoring processes and auditing best practices during implementation. Developed Thin Client interface configuring business components, applets, and business objects working with Siebel Tools to interface with sales employees gaining initial Siebel development experience.

Languages and Certifications

• Siebel 6, 7 certified
• French, Spanish proficiency

Technical Skills
Siebel, Product Configuration, Workflow, Tools, EAI, Business Services, HTTP, Visual Basic, SQL, Data Warehousing, Microstrategy, Pentaho, Microsoft Technologies, PHP

Activities

• Colfax Half Marathon 2009
• Chicago Marathon 2001-2004
• Net Impact Member
• IEEE Technology Association Member
• Toast Masters International
• AITP Member
• Chicago Accenture Triathlon 2003,2004
• Bolder Boulder 10K 2005, 2006, 2009