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Receipts Associate Resume

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Harrisburg, PA

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Objective
To secure a position with a well established organization with a stable environment that will enable me to use my strong organizational skills and ability to work well with people.

Skills
Responsible and able to perform on an experienced level and enhance a work environment. Experienced in operating office equipment such as a fax machine and copier. Possess outstanding organizational and customer service skills. Excellent problem solving and ability to quickly grasp new responsibilities. Create positive customer relationships that ensure repeat business. Work independently and complete tasks efficiently.

Education:Confidential

Work experience

Nov 2008 - Sept 2010 Confidential,Harrisburg, PA
Receipts Associate II
Responsible for processing payments and posting them to borrower/endorser accounts. Research payments without account numbers so they can be applied to the correct accounts. Direct debit applications, data entry and wire payments. Complete Sallie Mae Reports and transfer funds.

Oct 2005 - Nov 2008 Confidential, Harrisburg, PA
Intell-A-Check Processor
Responsible for processing checks from outside collection agencies. Serve as primary contact for outside collection agencies with regard to escalated issues and/or time critical requests. Ensure work progression and take on a leadership role with regard to Intell-A-Check.

Feb 2005 - Oct 2005 Confidential, Harrisburg, PA
Preclaim Processor
Responsible for processing pre-claims. Complete pre-claims, manuals, transmittals, acknowledgements and returns. Complete the CCI Update Queue and U1P2 Queue. Process the Sallie Mae and FAPS reports. Complete Fed Ex.

Jan 2003 - Feb 2005 Confidential, Harrisburg, PA
RAIL Collections Technician
Responsible for collecting defaulted and incurable student loans. Make outbound calls to borrowers/endorsers to secure payments. Answer incoming telephone calls. Assist borrowers/endorsers with questions and concerns. Send requested information such as promissory notes, statements of account, amicable payment letters, etc. Process borrower/endorser payments and bill accounts accordingly. .
Aug 2000 - Jan 2003 Confidential, Harrisburg, PA
Collections Representative
Make outbound calls on all federal and private student loans. Respond to escalated supervisor calls and am acting Technical Assistant. Train new team members how to complete outbound calls and note accounts accordingly. Disburse and explain new loan servicing updates to team members.

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