Summary

I have knowledge of social services and programs. I have the ability to multi-task and work well under pressure. I am a self-paced, compassionate professional who is seeking an opportunity to learn and grow within your organization

Skills and Abilities:

• Skilled in operating personal computer software: Microsoft Word, Excel and Access
• Knowledge of educational programs
• Ability to understand and apply applicable rules, regulations, policies and procedures as it relates to educational programs
• Ability to analyze and interpret data
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively and respectfully with others through speaking, active listening and written communication
• Ability to establish and maintain effective working relationship with others
• Ability to deal effectively with a wide variety of people
• Ability to multi-task and work within tight time constraints
• Experience providing assistance to the public
• Experience working with scholarships
• Experience providing technical support
• Ability to assist with data management
• Type 72 wpm
• Ability to work individually and in a team environment
• Ability to think critically

Work Experience:

Confidential
Tallahassee, FL
8/09 - Present
Staff Assistant/Office of Independent Education and Parental Choice

• Manage and coordinate tasks and/or assignments with integration of diverse functions
• Assist the supervisor in providing accurate and timely information to parents and private schools regarding the McKay Scholarship Program relating to eligibility requirements and responsibilities
• Review and track correspondences
• Develops phone call lists for special projects
• Perform special assignments that are of a highly confidential nature by processing a variety of correspondences and preparing necessary responses
• Apply and interpret laws, rules or regulations and written guidelines as determined by the Florida Department of Education
• Assist with data management, faxes and mailing of documents, data entry, scanning documents and provide technical support to all participants
• Reads and responds to correspondences in a timely and efficient manner
• Make arrangements for conferences, meetings and workshops
• Prepare files, arrange and maintain database for scholarship records storage
• Perform general secretarial duties, which includes typing correspondences, memorandums, answering the telephone, receiving and routing incoming messages and or questions in regards to scholarship issues to the appropriate staff
• Arrange all travel and lodging accommodations for IEPC staff and process corresponding travel paperwork
• Process large mail out for special projects, creates mail merges, maintain leave records and timesheets for OPS staff
• Responsible for mailing certified letters, making copies and creating new participant file folders
• Use state purchasing procedures to purchase items through My Florida Marketplace
• Assist my colleagues in any way possible to keep this office organized and productive

Confidential
Tallahassee, FL
05/07 - 8/09
Administrative Assistant

• Assisted Program Manger with daily duties and responsibilities necessary for her to carry out her leadership responsibilities
• Maintained program manager’s schedule
• Planned and organized meetings and conference calls
• Prepared the Program Manager travel itineraries, reimbursements and processed travel invoices
• Maintained correspondence database and filing systems
• Prepared memos, letters and other forms of written communication
• Received, sorted, batch and distributed mail
• Managed database
• Retrieved data from various systems
• Operated and troubleshot office equipment
• Coordinated work activities to achieve the volume expected to meet operational requirements
• Provided excellent customer service to employers responding to compliance mailings and general information calls
• Technical contact for accounting firms and any other entity that reported new hires for multiple employers
• Performed quality assurance and verification of all manually keyed records
• Mail proactive compliance letters to employers monthly
• Complete monthly reports for management
• Correct all rejects received from employers through FTP, internet, mail and fax on a monthly basis
• Created and modified documents using Microsoft Office
• Sign for and distributed UPS/Fed Ex packages
• Maintained and responded to all emails received for the department
• Perform data entry duties if needed
• Perform other duties as assigned

Confidential
Tallahassee, FL
12/28/05 - 05/07
Data Entry/Customer Service Clerk

• Enter data from forms and list into a database
• Maintained data entry requirements by following data program techniques and procedures
• Compile, sort and verify the accuracy of data before it is entered
• Provide excellent customer service to both internal/external customers
• Maintain logs of activities and completed work
• Provide excellent customer service to both internal/external customers

Education Experience

• Associate of Arts
• B.S. Office Administration
  Minor: Computer Information Systems