Summary:

I am an experienced Senior Systems Analyst with over 17 years in the IT field. My experience expands over many important areas of the IT industry: including database design, hardware configuration and setup, programming software based on the full development life-cycle methodology, wiring, installing, and configuring networks, technical support responsibilities, Lead QA analyst, EDI programmer, Adhoc Reporting Lead, Teaching computer classes on both college and employee training level and Lead Programmer. I can quickly become an asset to any organization as an employee because of my experience, my analytical thinking, and my ability to effectively adapt to new environments. My personal objective is to work in an aggressive, team-oriented environment that challenges my skills and creative abilities, while consistently having the opportunity to learn and advance my skill set.

Skills:

• Proficient in: Cobol, MS-Access SQL, Oracle Pl/Sql, Speedware, JCL,IMS, CICS, ISPF/TSO, Foxpro, Visual Basic, Unix Script, RPG, C, C++, Vista Reporting, Crystal Reporting, Rational Quality Manager, Rational Team Concert and SuprTool.
• Working knowledge of quality assurance methodologies
• Experience and knowledge of the SDLC
• Experience with HP QTP and the automation framework
• Familiar with: HTML, Java, Java Script, .Net with C#, Web QA Testing, Six Sigma Knowledge and object-oriented programming, client/server technology, Agile/Scrum Methodology.
• Excellent oral and written communication skills
• Excellent logic and problem solving skills
• Ability to work well alone or with a team and experience working with offshore resources
• Database: Microsoft SQL Server, MS-Access, Oracle, VSAM, Flat files, Paradox,DB2,MS-Excel, MS-Word,Powerbuilder, Ace Issue Tracking Software.
• Other Experiences: Microcrosft Windows® 3.x, Microsoft Windows® 98, Microsoft Windows® 2000, Microsoft Windows® XP, Macintosh Support, HP3000, HP9000, IBM Mainframe/TSO, Unix, Novell, Clearcase and ClearQuest.

Experience:

IT Quality Analyst 2011-Present
Confidential,
Ï Create and maintain test environments, test plans, test cases/scripts, create
test data

Ï Responsible for regression, integration, system, performance, compatibility and smoke
testing of our .NET Bundle Payment Application

Ï Plan, document, evaluate, and track testing results

Ï Provide testing for post deployment phase

Ï Provide testing leadership and support to the offshore resources

Ï Accept code from Dev and deliver into QA environment

Ï Documentation and Reporting of - QA Failure Root Cause, Global Quality Engineering Flash
Report, Test Tracking Reporting, Project Status Quality Engineering Report, QA
Visibility Report

Ï Work with all aspects of Rational Team Concert and Rational Quality Manager for
Documentation and reporting of Requirements, Test Plans, Test Cases, Test Scripts,
And Defects

ÏKey Achievements – mastered new Bundle Payments project in a short amount of
time from QA perspective to become Lead QA on project.

Application Support/Instructional Technology Specialist 2010-2011
Confidential,
Ï Provide technical support for research faculty and staff on research applications installation
and configuration on both the hardware and software level. Troubleshoot and
test application and installations on different operating systems(windows, mac, and unix)
and hardware including PC’s and Macs. Perform software installation and imaging utilizing
remote management Software.
Ï handle incident support tickets for online learning applications including ulearn, vclass,
and etraining. Knowledge of Banner and Vista higher education software. Support from both
the faculty and student level. Knowledge of Banner, Gosolar, Tomcat, and Vista software.
ÏKey Achievements – created essential documentation on wiki for research application
inventory and installations. Was able to master online/etraining software in a short period of
time and have taken on administrator and support duties of all etraining software
supporting faculty and students.

Application Program Support/QA Tester 2008-2010
Confidential,

• Support Customer Service by answering, researching and resolving EDI issues. Create reports from sql queries for internal and external customers. Ran complex queries on SQL Server 2005 and MySql. Set up, test, and maintain EDI files and specifications. Lead .Net development QA Tester which includes writing test scripts, performing regression, smoke, performance and integration testing. Documented, reported and tested defects from creation to resolution.
• Key Achievements – effectively handling dual role responsibilities, high percentage error-free post deployment rate, and reduced customer service answering turn around time by 45%.

Senior Systems Analyst Programmer
Confidential,1999-2007

• Primary responsibilities included designing, developing and modification of surround code applications involving our main claims and membership system – AMISYS. Programmed in Cobol with embedded DB2 on the IBM Mainframe. Utilized mainframe developer tools and utilities such as Endeavor, SPUFI, JCL, and ISPF. Responsible for unit testing, regresstion testing, intergration and performance testing on all applications developed or modified. Created adhoc reports, membership, claims, and eligibility reports using MS-Acess, Crystal Reporting, Speedware, and Suprtool with embedded SQL on HP3000 and HP9000. Created and maintained our Explanation of Benefits software on the IBM Mainframe. QA testing including functional and user interface testing, and documentation of development units. Responsible for EDI processing of claims and eligibility for external customers utilizing HIPAA Edi rules with 834 and 835 EDI Mapping Standards. Used File-Aid/MVS to manipulate vsam, flat files, and db2 databases. Wrote Jcl to submit jobs for testing in both production and test environment . Created,modified and maintained oracle tables using SQL embedded in Speedware, Unix Script and Suprtool. Also worked with several Java based applications. Utilized unix scripting to setup and maintain ftp account via our network for EDI files.
• Key Achievements – Played key role in converting programs, data, and script files from the HP3000 to HP9000 under the UNIX platform by coding and modifying new and existing software applications of our main claims and membership system – Amisys. Also responsible for converting several of the databases, creating different reports, and verifying the migration of the data. Obtained Managed Healthcare Professional certification.

Programmer Analyst1997-1999

• Confidential, Assisted in network administration for a Windows NT server and lead assistant in pc troubleshooting.
• Developed and tested new Parks and Tourism application and reports using Cobol, Foxpro,Power Builder and MS-Access.
• Modified and tested Accounting system.
• Key Achievements – assisted in setting up the hardware and software for a Windows NT server and configuring user rights and permission and other network admin duties.

Education:

B.S. Computer Science