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It Director Resume

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OBJECTIVE

I have a wide variety of experience in the computer and networking fields. I am a motivated, self starter with a keen eye for ways to improve processes. My technical experience and motivation would be a great asset to your company. I am interested in obtaining an IT Management position with your company

EDUCATION

Information Technology, Associates of Science

Studies focused in IT project management, and technical planning.

EXPERIENCE

IT Director December 2010 – April 2012
Confidential,Cincinnati, Ohio

In charge of IT department between Cincinnati and remote office in Shrewsbury UK. Managed IT Department of 15 individuals. Set up and maintained Virtual servers using VMWare ESXi. Migrated environment from exchange 2003 to exchange 2010. Migrated network from server 2003 SBS to Server 2008. Maintained Fishbowl Inventory software for office users. Create, update, and maintain user accounts for customers, using Active Directory. Maintained records of complete network topography. Work with third-party providers to set up custom software. Provide technical support for usability issues and critical site problems, as needed.

Help Desk Level 2 Agent October 2007 – December 2010
Confidential,, Cincinnati, Ohio

Create, update, and maintain user accounts for customers, using Active Directory and Novell. Coordinate with Supervisors and Process analysts for major site changes. Maintained records of complete network topography. Work with third-party providers to set up custom software. Provide technical support for usability issues and critical site problems, as needed. Trained users that were new to the accounts I supported. Liaison between Supervisors and second shift agents. Maintained networks running on Novell Client for Windows. Supported issues with GroupWise 8. Supported Blackberry users connected to Blackberry Enterprise Servers.

Lead Firedog Technician November 2006 – October 2007
Confidential,Springdale, Ohio

  • Responsible for repairing a wide range of customer’s equipment. Developed good people skills by having to sometimes deal with irate customers. Training sales employees on new technologies. Training sales employees on proper methods to sell firedog services. HP and Compaq certified repair technician. Implemented new selling methods to increase firedog attachment with new PC purchases. Taught other techs proper warranty method for Circuit City Advantage Plan and HP/Compaq warranty billing. Decreased repair time from 5-7 days down to 1-2 days. Implemented new security methods for insuring customer’s PCs are secure. Raised store PC services penetration from 2% to 8%. Raised store’s PC services rank from worst in district to top 3.

    • Double Agent, Special Agent September 2005 – November 2006
    Confidential,Cincinnati, Ohio

    Repaired customer’s computers onsite. Maintaining customer’s network environment.
    Educating customers on proper use of their equipment. Set up wireless networks using WEP 128bit encryption. Wrote network disaster recovery plans for many business customers. Installed VERITAS backup software using incremental backups. Had highest customer rating of all GeekSquad agents. Hourly productivity more than doubled targets.

    Network Engineer June 2003 – September 2005
    Confidential,Franklin, Ohio

    Installing and configuring customer’s equipment. Maintaining customer’s servers and complete network environments. Configured and installed network accessible camera security systems using Geovision Digital Video Recorder software. Configured wireless networks using WEP and WPA encryption. Worked with Dell and HP server series. Became fluent with Windows 95, 98, ME, 2000 Server and Professional, XP, and 2003 Server.

    Skills

    Clarify Ticketing System

    Remedy Ticketing System

    Windows 95

    Windows 98

    Windows ME

    Windows 2000 Professional

    Windows XP Home and Professional

    Windows 2000 Server

    Windows 2003 server

    Windows Server 2008

    Exchange 2003

    Exchange 2007

    Exchange 2008

    Windows 7

    Microsoft office 97 through 2010

    Novell client for Windows

    GroupWise 8

    Lotus Notes

    Geovision Digital Video Recorder Surveillance

    Blackberry Enterprise Server

    Fishbowl Inventory

    Bartender Label software

    Spiceworks IT

    Mac OSX

    Mac OSX Server

    IOS Devices

    Windows Phone 7

    VMWare ESXi

    Sonicwall

    Certifications

    CompTIA A+ Certification

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