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Project Leader Resume

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SUMMARY
To obtain a technical position that will utilize my effective communication
and organizational skills and to further my knowledge in the technical field

PROFESSIONAL EXPERIENCE

July 2011 Confidential,
Deployment Project Lead

  • Refresh project lead consisting of 600+ HP to Lenovo PC Swaps in fast paced Pharmacy environment.
  • Schedule and manage three technicians for daily PC setup, deployments, and wipes.
  • Coordinate and facilitate daily status meetings with Project Managers from four companies involved in the project.
  • Software worked with: Windows XP Pro, Office 2007, Remedy inventory software, and various proprietary applications.
  • Work with all levels of Management.

March 2011- May 2011 Confidential,Huntsville, AL
Field Service Technician

  • IBM Contractor servicing State Farm Insurance throughout the entire state of Alabama.
  • Project consisted of an upgrade of the State Farm back office back up. Converted from dial-up to a wireless solution.
  • HP PC upgrades from Windows XP to Windows 7.
  • Support all levels of management.

August 2010 –March 2011 Confidential,Huntsville, AL
Network Support Technician

  • Supported 17 City Schools Servers and PC’s.
  • Supported 10 Main office servers, Switches, and Routers.
  • Maintain all Wireless routers, PDA’s and Handheld devices in the school district.
  • Server 2003 installs and setup.
  • Troubleshoot and repair equipment.
  • Support all levels of management.

February 2010- May 2011 Confidential,Orlando, FL
Field Support Technician-Contractor

  • Bank Conversion Project servicing Florida, Alabama, Texas, and Georgia.
  • HP PC and Printer swap and user setup.
  • Setup user accounts to new system, Outlook, Active Directory, map printers.
  • Service all levels of management

August 2008- January 2009 Confidential,Atlanta, GA
Contractor- Project Manager

  • Managed various IT projects with Decision One thru my company Computer Resources with up to 12 employees under my management.
  • Employed, trained, and managed employees to execute projects in the South-east.
  • Company’s serviced: Dell, Philips Electronics, Promethean, and Dr Pepper/Snapple.
  • Projects included: Dell PC Swaps and Deployment, Inventory, LCD Television Repair and Firmware upgrades, Smart board installations in schools and Memory upgrades.

June 2007-August 2008 Confidential,Atlanta, GA
Field Support Technician

  • Support AirTran’s network both remotely and on-site.
  • Hardware supported: Dell Desktops, IBM Lenovo portables, and

various printers.

  • Cisco Routers and Switches supported.
  • Software supported: Windows XP Professional, Office 2003/2007, Bridge Ticketing,

Remote Administration, Cisco VPN, and various airlines based software.

  • Services all levels of management.

February 2006- July 2007 Confidential, Atlanta, GA
Field Service Technician

  • Dell Warranty Services Technician servicing South Atlanta region.
  • Troubleshoot and repair business customers along with the home user.
  • Worked closely with all levels with the business customer.
  • Serviced Dell Desktops, Portables, and Printers.

July 2004 -March 2006 Confidential,Devon, PA
Field Service Technician

  • Dedicated FUJI Film service technician.
  • Traveled Southeast region servicing Wal-Mart, Walgreens, and Sam’s Club.
  • Worked in high paced, time sensitive environment to meet customer

specific needs.

  • Installed, trained and serviced all FUJI Film equipment in one hour

Photo labs.

  • Service IBM products: Aladdin Digital

Xeon/X220/4AX, 8183 GNU Think Center.
Photo Center.

March 2000 -July 2004 Confidential,St Petersburg, FL
Field Service Technician

  • Maintained the Catalina network including the Checkout coupons and

Health Resources.

  • Serviced over 90 supermarket stores in Metro Atlanta.
  • Maintained professional relationships with all levels of store

personnel.

  • Job duties included PC repair, Printer repair, Software upgrades, and

Cabling.

  • Worked on Fujitsu, IBM Hubs, NCR and Cisco Routers and Switches.
  • Special Projects: Frame relay rollout, U-scan installs, Mystery shops,

and PC swaps.

SKILLS
• Windows XP Pro, Windows 7, Windows Server 2003/2008

  • Office 2003, 2007 2010.
  • Citrix applications.
  • Dell Servers, Desktops, Laptops, Printers.
  • Cisco Routers and Switches.
  • Microsoft Office Suite 2003/2007/2010 applications proficient.
  • Norton disks doctor, Anti-virus applications, and ghost proficient.
  • Able to troubleshoot and repair IBM compatible PC\'s and various portables.
  • Extensive knowledge with networking and cabling.
  • Proficient with the setup-up of all wireless and VPN applications.
  • Able to multitask and adapt to vendor needs.

CERTIFICATIONS
A+
Dell

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