Carpenter/Home Repair Resume Bowie, MD - Hire IT People

SUMMARY:

Skilled Customer Service Representative with 7 years experience committed to addressing customer concerns with speed, accuracy and professionalism.
Offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

CORE STRENGTHS:

Excellent telephone presence and effective Strong attention to detail and great team interpersonal skills. player. Customer service expert Microsoft software proficiency Excellent communication skills Adaptive team player Strong problem solving ability Troubleshooting skills Skilled multi - tasker High customer service standards

WORK EXPERIENCE:

Confidential

Carpenter/Home Repair, Bowie, MD

Responsibilities:

Worked independently on projects and tasks within a carpentry team. Installed cabinets, base cabinets and crown molding.
Repaired and maintained older properties, including renovating flooring, walls and ceilings, installing fixtures and remodeling bathrooms and kitchens.

Confidential

Customer Service Representative, Newark, DE

Responsibilities:

Received inbound calls from customers with log in issues to the companies website.
Addressed customer service inquiries in a timely and accurate fashion.
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries if no other call center representative was available to service the customer.

Confidential

HR Customer Service Representative, Newark, DE

Responsibilities:

Received inbound calls from internal employees who are mortgage brokers.
I explained to each caller the step by step process on how to update their personal information in the companies data base in order to meet federal guidelines.
Made outbound calls to employees who have not yet met the federal guidelines and helped assist the caller over the phone to complete registration.

Confidential

Accountant, Newark, DE

Responsibilities:

Hired as cashier performing general front end retail duties.
Promoted to Accountant position after 2 weeks.
Handled cash and deposits using the proper accounting procedures and documentation.
Entered weekly sales and customer count sheets for review by management.
Made companies weekly coin and currency orders thru Brinks money pick up and delivery service.
Responsible for making sure every cashiers register till was balanced correctly at the start and finish of every daytime and evening start work shift.

Confidential

Customer Service Representative/Call Center, Newcastle, DE

Responsibilities:

Took inbound call inquires in the Confidential Department from customers with questions and concerns in regards to eta of income tax funds prepared at Confidential .
Took inbound call inquiries in the Life Insurance Department from customers with questions,concerns,payments, and updates to their life insurance policies.
Worked with delinquent credit card accounts in the Collections Department by enrolling qualifying accounts into a new company hardship program created to help credit card holders get out of delinquent status.

Confidential

Assistant Retail Manager, Wilmington, DE

Responsibilities:

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Worked closely with the district manager to formulate and build the store brand.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Wrote order supply requests to replenish merchandise.
Maintained daily record of all transactions.

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Carpenter/home Repair Resume

Bowie, MD

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