Professional Summary

High-energy IT Support Specialist and trainer with a reputation for integrity and quality. Unique combination of technical and interpersonal communication skills, with diverse and extensive IT and people skills including:

• Technical support, database project management, systems analysis and design, documentation and systems migration.
• Time management and hands-on guidance with server/client-based systems, router protocols, telecommunications, and software applications.
• Team leader and collaborator with both end users and top senior levels.
• Train users on network, operating systems and software, MAC and Windows platforms.
• Administrate, plan and design network infrastructure and perform 1st and 2nd level server administration across LAN/WAN and mainframe systems.

Technical Skills

Access, Excel, PowerPoint, Word, Project, Exchange, Outlook, Entourage, NT, 95,98, 2000, XP, Vista,7, 2000-2003 server, TCP/IP, IPX/SPX, MAC OS 9-X, X-server, Ghost, Magic, Remedy, Track IT, Auto Task, SMS, SAP/R3, Novell, Lotus Notes Cisco, Symantec-Veritas Support, Symantec Backup/DLO, Symantec Anti-virus, Trend Anti-virus, AVG, SonicWall router/switches, telnet, Rumba, printers, laptops, cable and DSL modems, VPN, Wireless networks, AS400, IBM Main Frame, Data Warehouse/Oracle, Java, File Maker Pro, AVID, Adobe Photoshop, Adobe After Effects, Adobe Premier and Final Cut Pro., Extensis, Portfolio, Network +, Manage 2000, HD encryption,Webex, Logmein and Timbuktu.

Education

BA/Business

Experience

Confidential,Los Angeles, CA 2007 - 2010
Operations Associate

• Senior support team leader of five (5) technicians and enforce best practices for clients.
• Efficient management and deployment of technical resources to CMIT Solutions’ client base.
• Oversaw 25 active client relationships, provindg desktop and remote support service while keeping up with various client service level agreements and technical resources.
• Responsible for identification of new markets and client opportunities.
• Manage and track projects starting with procurement of technical equipment, including, installation of Windows 2003 and 2007 servers and Exchange. Installation and configuration of routers switches, CISCO, Netgear, Apple, Sonic firewall, and printer services.
• Identify viable partnerships and strategic alliances with vendors.
• Responsible for identifying new and emerging technologies and presenting them to the client and my technical field.

Confidential,Los Angeles, CA 2005 – 2007
IT Desktop Support Specialist

• Provide technical support for onsite and remote areas/Corp and Sales.
• Collaborations with team of 5 IT professionals and coordinate day to day overall operations of the IT Department
• Assess business and application requirements for corporate data and voice networks.
• Administer, plan, design and upgrade network installation projects, while maintaining existing network infrastructure for Windows and Mac platforms.
• Administrated back up solution utilizing Symantec Veritas backup/ DLO, client and server, later successfully implemented electronic backup solution using an outsource service.
• Implemented XServer infrastructure to Design Department to secure and share digital assets and shared projects.
• Implemented Help Desk software system, MAGIC SUPPORT, BMC software.
• Serve as liaison between non-technical business units and IT, communicating technical information and plans.
• Set the overall technology standards and practices.
• Make recommendations as well as explain technology solutions to senior management.
• Approve, purchase and manage installation of MAC and Windows system hardware and software.

Confidential,Los Angeles, CA 2004 –2005
IT Consultant

• Provide corporate and residential technical support including:
• Implement system servers, operating systems, providing security data and disaster recovery.
• Train users on network, operating systems and software. Both MAC and Windows platforms. Users up and running within a day, increasing efficiency by 90%.
• Set up electronic document file sharing between users, and email clients, i.e., Microsoft Outlook, Lotus notes.
• Recruit team of consultants for SMB practices.
• Provide and recommend computer peripherals while working with company capital or individual budget, providing savings up to 30% with vendor partners.
• Top clients include: Entertainment industries, travel, talent agencies, manufacturing and executive offices.

Confidential,Los Angeles, CA 2003 – 2004
IT Administrator/Office Manager for Interior Design Firm

• Support, set up and administered local area network.
• Manage team of consultants and design staff.
• Recommend and purchase PC/printer/peripherals.
• Administer back up disaster recovery plan for all company data.
• Implement and run RJ5 Ethernet cables throughout office for server pc/printer file sharing.
• Set up DSL router switches for Internet connectivity.
• Upgrade Windows 2000 to Windows XP professional.
• Enable security firewall on Windows 2000 Dell Server.

Confidential,Los Angeles, CA 1999 –2002
IT Administrator and Producer

• IT Developer and administrator for Production Company.
• Implement and support MAC/PC systems, printers, scanners, including all software, i.e., Multi-media apps, Final Cut pro, Premier, Photoshop and Microsoft Professional Suite.
• Install RJ5 cables utilizing hubs and routers for printer/file network connectivity.
• Produce, edit and coordinate location shoots and edited corporate, television and music videos.
• Create and manage website for client and vendor FTP (file transfer) capabilities.
• Recruit and supervise team of consultants.

Confidential,Thomasville, NC 1994 – 2000
IT Support Service Supervisor

• Supervisor and project leader for Technical support service team of 10.
• Train and hire staff of over 5. Develop employees to meet departmental goals.
• Prioritize workload on a daily basis to meet and exceed service level agreements.
• Develop corporate call center using Magic and crystal reporting software to manage productivity and service level agreements.
• Centralize security administration for all corporate systems.
• Implement SAP R/3 Security authorizations and set up authorization profiles. Diagnosed and administered stress/development tests and troubleshot problems.
• Coordinate and hosted training classes in Microsoft applications, data warehouse, retail sales and SAP applications for all corporate and sales force personnel.
• Manage installations for corporate and remote locations; approx. 1200 users.
• Control department capital budget procurement process for all corporate computer software and hardware.
• Serve as a liaison between vendors and internal departments.
• Receive outstanding performance award for SAP implementation and call center support.