PROFESSIONAL SUMMARY:

• Over 7 years of experience in the Information Technology with expertise in VMware administration and Windows Administration.
• Comprehensive background in the installation, upgrades, configuration, rollout and support of hardware, software, peripherals and network devices.
• Deployed key VMware ESX/ESXi technologies, expertise with HA/DRS, P2V. ESX migrations from 3.01 to 3.5 to Vsphere 4.0. Deployment of business critical technologies -Vsphere View and Vmware SRM (Site Recovery Manager).
• Experience working on Virtual Infrastructure, vSphere Client and setting up ESX in the virtual environment.
• Extensive in VMware ESX/GSX/WORKSTATION/VMSERVER Server Farms.
• Experience with Microsoft Exchange 2003, 2007, Windows Server 2003/ 2008, Microsoft Active Directory, DNS, DHCP, Routing and Remote Access.
• Proficient knowledge in Remote Desktop Management
• Worked on Disaster Recovery Planning on a Data Center Environment
• Handled Disaster Recovery Policies and restored SQL Server and other databases quarterly and performed checks on them
• Maintaining Data in an offshore environment as a part of a Disaster Recovery Plan
• Experience of managing a team of windows admins and training them and increasing their Work Efficiency
• Experience of developing support procedures and service standards to meet business requirements and end-user needs.
• Worked on Enterprise Symantec Netbackup solutions and monitored total system performance, capacities and tuned NetBackup and devices
• Implementation of iSCSI SAN, FCSAN and NAS Storage.
• Worked as a VMware/Windows admin to provide L3 support in a complex Environment.
• Hands on experience on HA clustering, cloning ESX servers in the VM Ware environment
• Experience in Monitoring, performing Health Checks, installing patches and upgrading hardware on the production servers
• Experience working on application packaging and configuration management.
• Maintained an excellent rapport with fellow colleagues, vendors and trainees Involved in documentation regarding Windows server configuration, operating procedures, and service records relating to Windows hardware.
• Excellent communication and diagnostic skills; consistently solve problems and rarely escalate issues.
• Efficiently co-ordinated with the Technical Support Team and Vendor to resolve the problem
• Experience in the design, development and test of disaster recovery
• Strong problem solving skills and a strong knowledge of ITIL Processes
• Have good communication (verbal and written), analytical & problem solving skills, a committed team player as well as an independent worker, able to work with minimum supervision and to manage multiple tasks simultaneously.

TECHNICAL SKILLS:

Core VMware Virtualization Skills

ESX 4.1/4.0, ESX 3.5, ESXi, VSphere 3 and 4, VI3, Virtual Center Server, P2V, V2V, Storage VMotion, HA, DRS, SRM 4.0, Host Profiles, VApp, VMware Consolidated Backup, Vmware Management Assistant, Vmware Vsphere Client, Vmware View 4, Vmware Thinapp, Events and Alerts, Capacity Planning, Platespin PowerConvert

DR/P2V Tool

Platespin migrator, Quest Vconvertor and Double take DR tools

Desktop Operating Systems

Microsoft Windows 2000, Win XP sp2, Vista, Windows 7

Server Operating Systems

Microsoft Windows 2000, 2003, 2003 R2, 2008, 2008 R2.

Server Services

Active Directory, DNS, DHCP, TCP/IP, Clean Server Installation/Migration

Confidential,NJ Feb 2011 - Present
VMWare Support Engineer

Role & Responsibilities:

• Provide daily support/administration to multiple hosted clients, which comprises of 50 ESX3.5/ESXi 4.1 hosts in various cluster virtual farms with total 1500+ Windows, Linux guests.
• Perform periodical Vmware hosts and guests patche updates , as well as perform parallel upgrade from ESX3.5 to ESXi 4.1.
• Designed and successfully implemented VMware ESX servers for server consolidation
• Installed VMware ESX server 4.1/4.0 and created virtual machines on ESX Servers. Created standard templates and deployed virtual machines from these templates.
• Load Testing on the VMware Lab Manager/Vcloud director deployment with DR Testing on SRM
• Installed, Configured and administered ESX 4.0 on Dell PowerEdge T110.
• Installed Management Server (VCenter Server) instances to enable centralized management of multiple hosts
• Linked Different Vcenter servers using linked mode to have a single instance of Vsphere client to manage the whole Virtual environment.
• Creating and managing Virtual Machines and Templates, worked with clones and snapshots of Virtual Machines
• Configured VMware on clustered environment, implemented migration of virtual vachines using VMotion, Virtualized Windows servers using VMware Converter and Platespin PowerConvert.
• Hot and Cold cloning of Virtual Machines using VMware Converter.
• Configured VMware HA, VMware DRS in acquiring higher efficiency for VMware Infrastructure
• Installed and worked on VMware Site Recovery Manager (SRM 4.0) for the disaster recovery and managed recovery plans.
• Used Avocent DS View Module for the remote server access to the Dell rack servers
• Defined the Patch Management process for the VMware Environment to upgrade the Hosts and VM’s and Successful completion of Update Manager Installation in all the Environments.
• Performed hardware replacement and troubleshooting for the Dell Rack servers and HP Blade servers
• Configured and monitored Microsoft SQL server 2005/2008 Databases and perform routine tasks such as performance tuning, indexing, purging and database replication for Vcenter server and Database dependant virtual machines
• Used different Administration and support tools(Veeam Backup-FastSCP) to perform regular backup and restore of the virtual machines disks and data
• Used Solarwinds IP address tracking tool to track the subnets and IP addresses in order to maintain the whole network Topology.
• Conducted VMware Virtualization Assessments to recommend consolidation scenarios and project cost savings associated with virtualization for clients.
• Used MKS Integrity Change management Software tool to maintain the CMDB and Virtual Infrastructure Information.
• Used Groundwork & Vkernal Monitoring Tools to have 24/7 monitoring on all the servers and virtual machines

Confidential,MA July 2009 – Jan 2011
VMware Virtualization Engineer

Role & Responsibilities:

• Configured & Deployed ESX/ESXi server in Corporate production environment.
• Used automation scripts to minimize error level in day to day VMware operations.
• Leveraged VMware Infrastructure Implementation and Consolidation expertise to implement Physical-to-Virtual (P2V) migrations, blade server capacity planning, high availability and failover settings (where applicable) on newly installed blade servers and existing rack-mount servers, training of the existing IT staff on its purpose and proper use and documentation
• Averted catastrophic downtime and extravagant recovery costs on multiple occasions by preemptively creating virtualized copies of all critical servers in conjunction with custom developed rapid-deployment templates for XP and Server 2003 VM’s
• Played role as a VMware/Unix Admin to provide L3 support in a complex Environment.
• Design, Installation, configuration of VMware Site Recovery Manager. Had run failover-Failback tests over the bidirectional SRM.
• Deployed VMware ESX server 3.0 (virtualization technology) for Intel platforms (Windows and Linux servers). Total of 40 ESX servers with over 600 VMs with Virtual center.
• Implementation of Microsoft DHCP, DNS, WINS, Domain trust relationship, fault tolerance, file and print services, user and group management.
• Involved in design and implement Server migration from Physical to Virtual using VMware P2V Assistant 2.1.2
• Involved in migrating physical servers to VMware virtual servers using P2V Assistant.
• Worked on Migration Projects Involving IIS 5.0 and 6.0 based applications.
• Installed VMware ESX Server 2.5 on all the physical servers to host multiple virtual machines.
• Installed Management Server (VMware VCenter Server) instance to enable centralized management of multiple hosts
• Installed VM Clusters (ESX 2.5), Hosts and virtual machines
• Converting the physical servers to virtual servers using P2V Assistant
• Enabled VMware HA, VMware DRS for higher efficiency for the Infrastructure
• Installing, troubleshooting and supporting of Desktops, Laptops, Network Devices, and Computer Peripherals.
• User Support - Monitoring and troubleshooting system performance, server & user related problems. Support users to resolve their day to day issues related to OS, E-mail, Account issues, hardware etc.
• Responsible for Backup/recovery strategy of all ESX servers. Planning and implementing fault tolerance and strategies for backup and restoring files on the network
• Responsible in diagnosing & troubleshooting of VMware ESX and Virtual Center Environments.
• Support & Training - Provide necessary help / training to IT Helpdesk / Telecom Support Personal to resolve day to day issues.

Confidential,WI Jan 2008 – Jun 2009
Sr. System Administrator

Role & Responsibilities:

• Provided 1st level Infrastructure Support for Morgan Stanley based Windows Servers based all over the world.
• Monitored and resolved network and application alerts, involving start/stop services, reboots, and troubleshooting applications on client web servers.
• Resolving issues by raising incidents & creating Technology Change Management (TCM) across North America, London, Tokyo and Hong Kong.
• Performing Hotfixes on production servers on a weekly basis
• Monitoring & acknowledging the Netcool board alerts by meeting the SLA standards and logging into the respective servers via Unix Telnet session and checking if they are functional or not.
• Creating windows escalation & vendor management sheets depending on escalations made to the WINOPS team and the vendors before the EOD.
• Experience in server Virtualization, VMWARE cluster infrastructure, Vsphere console, datastore migration, Central Tape Backup Experience, EMC Clariion array.
• Solely responsible for sending ECC Notifications to EMEA Business Units in case of an outage on a server along with an Outage Ticket and Root Cause Analysis report.
• Migrate VM and /or its storage from one cluster to another
• Perform VM host reboots via maintenance mode
• Experience with P2V, P2P usingVMwareConverter.
• Importing physical or virtual machines using the VMWare VCenter Agent Deployment.
• Configuring hosts and physical adapters on vNetwork Distributed Switches and adding the virtual adapters to the Distributed Environment
• Installed ESX servers through the Virtual Center using SAN connectivity on iSCSI
• Have worked on virtualization including VMWare ESX, ESXi, Virtual Center, P2V assistant and vMotion
• Setting up of ESX, ESXi servers virtually in the vSphere Client and managing ESX servers in the Virtual Center
• Installation of Virtual Center and vSphere and setting up VM Ware Workstations to manage the virtual environment
• Ensured discussion and resolution of major outages & ongoing issues.
• Awarded with the prestigiousAccenture Celebrates Excellence Award.
• Effective co-ordination with the DBA’s and the vendors to resolve production outages in a timely manner.
• Monitoring and basic troubleshooting of storage devices (Netapp, Hitachi and EMC)
• Troubleshooting SAN switches, NFS and NIS
• Worked on configuring and installation of WSUS servers and installing patches and automatically approving new updates when synchronized globally
• Performing documentation on disaster recovery planning in bi-weekly and monthly meeting
• Using Group Policies and installing windows updates accordingly
• Handled 400+ Server Alerts on a weekly basis and worked on the initial triage of the alerts followed by creation of Outage Tickets and intimating the business units through Email.
• Hands on knowledge of working on Patch Management and configuration management
• Perform Failover and Normalization on clustered servers.
• Manage and handle Andrew File System issues.
• Solely responsible for sending ECC Notifications to EMEA Business Units in case of an outage on a server along with an Outage Ticket and Root Cause Analysis report.

Confidential,India May 2005 - Dec 2007
Desktop/Windows Systems Administrator

Roles & Responsibilities:

• Perform Exchange database maintenance, Exchange database backups and restore
• Schedules and coordinates level-appropriate maintenance.
• Expertise in Creates and maintains customer loyalty by serving customers above and beyond their expectations.
• Responsible for Windows 2000/2003 server, DNS, and TCP/IP support.
• Experience with IIS and SQL Server 2003 and good knowledge of DNS
• Responsible for OS Support, patches and upgrades
• Virtual memory defragmentation issues.
• Responsible for the procurement of systemsinfrastructurehardware, servers, andsoftware.
• Disaster recovery scenario including preparation and implementation exercises to include but not limited to Microsoft Exchange Cluster.
• Public folder Replications
• Maintains an accurate picture of existingserverhardware
• Responsible for capacity planning and testing for the remote office\\\'s LAN/WAN environment.
• Experience in troubleshoots and resolves moderate system service issues and OS level issues
• Successfully resolved over 300 cases