Computer Lab Technician Resume

OBJECTIVE: IT Support Specialist

WORK EXPERIENCE

1997 – 07/2012
Computer Lab Technician
Confidential, Portland, OR

Install computer hardware and software in the computer lab and keep things in order
Perform general maintenance, setup, update hardware and software
Troubleshoot hardware and software problems
Maintain lab calendar, coordinate and keeping track of class schedules to avoid lab hour conflicts
Monitors student activities for the purpose of maintaining a safe environment conducive to learning
Assist students and staff on classroom technology and computer-related questions and problems
Help student and staff on how to use Microsoft Word, Excel, PowerPoint, Internet browsers
Perform other tasks as required

1994-1996
Customer Service Specialist/Administrative Assistant
Confidential, Portland, Oregon

Answer phones, over-the-phone assisted callers, and handle general administration duties, such as faxing, filing, mailing and copying
Correspond with customers, branch managers and vendors
Check order forms
Confirm and cancel orders
Follow up orders with problems
Data entry in Paradox Database
Assist callers to place orders of supplies online and resolve problems with orders

SKILLS

Specialized knowledge of computers including the ability to use Windows XP, Vista, 7, MS Office 2003, 2007, 2010, Outlook 2007, Internet Explorer, Firefox, Chrome, Paint Shop Pro, Norton Ghost, Deepfreeze software. Have ability to setup,update software and hardware, troubleshoot computer problems. Have ability to operate and maintain all related computer equipment in the lab, such as printers, projectors, speakers and scanners. Know how to perform tests on the system and equipment to ensure that every component of the lab is working properly. Works well with others from diverse backgrounds. Communicate well with students, teachers and exercise good judgments.

EDUCATION

Associate Degree in Electronics Engineering
With Minor in Computer Information System.

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