Customer Service / Computer Technician Resume

Job Objective

I'm looking for a position in an Customer Service department in a company that provides advanced information technology. I would like to gain experience and contribute my IT knowledge to that company.

Skills/Qualifications

Languages

Fluent: English, Russian and Hebrew
Intermediate: French

Certificates:

CompTIA A+ (2010)
MCP (ID#: 7902130)
MCTS
MCITP

Technical:

Knowledge of all Windows Client Platforms and Windows Server 2000/2003/2008 (R2)
Good understanding of Active Directory (all roles), Group Policy Management, etc
Fixing (hardware or software) issues, reformatting and reinstalling Windows Operating Systems, replacing computer hardware and building a PC from hardware parts for friends and family.
Have knowledge of MsConfig, all MMCs, Backup and other Windows Utilities to troubleshoot an issue
Knowledge of all DOS and Recovery commands.
Worked with MS Office and Excel
Have been working with VMware for over a year

Communication:

Have great communication English skills on a customer level.
Worked in a fast paced customer service environment.
Working as a customer service representative for variety of clients;
Working with customers over the phone or in person, helping fix manufacturer products;

Education

Network Specialist Diploma

Experience

Confidential
Etobicoke, ON
June 2010 - Present
Customer Service / Computer Technician
(dealing with customers over the phone and fixinf or troubleshooting computers at the office)

Confidential
Markham, ON
February 2010 – June 2010
Customer Service Technician
(dealing with customers over the phone and in some cases meeting customers to find
the problem resolutions)

Confidential
Concord, ON
June 2008 through October 2009
General Labor/Customer Service Technician

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