Consultant Resume

Key Skills Summary

In depth knowledge of hardware and application that may cause aberrant effect
Daily support provided for executive and senior level management
Proven track record of maintaining high volume of services
Excellent Record of expanding technical knowledge and skills to adapt as needed
Excellent end user service in both written and oral communication

Work experience

Confidential Consultant – Back Office IT 07/09 – 5/1/12

Involved in all aspects of moves, software and hardware rollouts and upgrades
Supported all aspects of migrating Lehman environment to Barclays environment
Support all blackberry issues including BES management for Back Office
End user support for Bloomberg, other in house market data applications
Excellent relationship with provision, networking, voice, and various other teams for expedited turnaround for clients
High quality feedback and praises from clients and executives for finding solution to their issues efficiently and effectively.
Primary point of contact for Barclays HQ (745 7th Ave.) problems and escalations for Back Office

Confidential. Partnership Business (Part Time) 08/09 – 06/10

Implementing and maintaining all IT infrastructure for desktop and network resources
Field trip to clients work site or residence as needed to provide technical assistance
Installed CAT6, wireless (802.11a/b/g) and internet networking for PC connectivity and file sharing

Confidential Consultant (Part Time) 05/09 – 12/09

Involved in many aspects of trading floor support including Bloomberg, Reuters setups
Installation and maintain hardware (Dell) for trade floor users
Involved in all moves, changes and new setups for trade floor deployment

Consultant Small Businesses 06/04 – 05/09

Advising, planning and implementing IT infrastructure depending on business needs
Provided customer and technical support for client, via remote assist
Rolled out various desktop and laptop systems (Dell, IBM, HP, Compaq) with OS and applications
Installed CAT5, wireless (802.11a/b/g) and internet networking for PC connectivity and file sharing
Installed Win2k servers for business file sharing and backup needs, including SCSI RAID arrays

Confidential, Little Neck, NY Tech Support Analyst 11/02 - 05/04

Manage, maintain and provide technical support services for desktops and applications.
Support SQL databases, retail point of sale systems, network administration and remote access services and managed inventory.
Setup and Maintain VPN network connection for current and new buildings.

Confidential, Queens, NY Tech Support 12/01 - 10/03

Responsible for the design and building to meet the client’s specifications and budget.
Field Support for off site branches.

Confidential, Brooklyn, NY Intern 06/98 -08/98

Reported to Director of Office Network Services (ONS) providing multifunctional IT support services
Primary responsibilities included hardware /software setup, installation and configuration.
Responsible for end-user training on hardware maintenance and upgrades and server connectivity.

Confidential, 2 WTC, NY Part Time 09/96 - 06/97

Responsible for IT department database management.
Provided Helpdesk support and assisted basic Network support.
Provided hardware support, set up new systems and troubleshooting systems

Skills
Software: BES, Bloomberg, Reuters, RSA, RDA/RDP Clients, Citrix, VPN, MSTSC, MS Office, MS Retail Management System (POS), WordPerfect, Lotus Notes, VDI, Active Directory
Hardware: Blackberry, Bloomberg, Cisco camera, Mac, PC, POS, FortiGATE, Hub, Switch, Routers.
Operating System: Windows, Linux, Unix, Mac OS, Dos, Droid, iOS
Language: Pascal, Assembly, C, C++, HTML

Education Bachelor of Science in Computer Engineering.

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