Customer Service Rep Resume

Objective:
Substantial experiance and outstanding skills in customer service, sales and call center. Over three years experiance. Demonstrated ability to build new territories and expand opportunities within client base. Outstanding relationship building, training and customer service skills. Driven to suceed. Looking to secure a position to asset my employer as well as build career seeking skills.

Skills:

Excellent team player with good interpersonal skills
Ability to meet deadlines and efficiently work with others
Fast problem solver
Proficient in Microsoft Office
Experiance in maintaining high volume calls
Able to work any shifts
Ability to do overtime work
Responsible for other duties as needed
Ability to work in a fast pace company and maintain excellent customer service

Professional Work Experience:

Sept 2010 - Oct 2011Confidential, Customer Service Rep

Enrolled clients into a prescription drug plan.
Answering inbound calls.
Focused on maintaining exceptional customer service.
Multi tasking in a fast paced environment.
Team oriented.
Displaying empathy for customers while resolving problems and working proficently under pressure.

May 2008- April 2010 Confidential., Customer Service Rep

Assisted customers with consultions.
Interacted with customers to resolve issues in reference to credit.
Scheduling appointments for potential clients.
Answering telephones inquiries from clients regarding credit and other services.
Processed and maintained accurate files on payments.
Received in and outbound calls.
Utilized ten-key, and MS office skills.
Cross-selling of credit services, banking services and products to clientele to include loan profiling, establishing new credit accounts, and online service.
Secured and scanned documents for loan process.

Dec 2007- May 2008
Confidential/ Customer Service Rep

Answering inbound calls.
Assisted customers with property and real estate taxes.
Serviced multiple accounts which included the processing of clients payment.
Writing SME\'s, and sending them off to various departments
Met all deadlines.
Established customer rapport.
Standard data entry with some short hand.

Education:

Majoring in Medical Assistant.
Studying for an associate\'s degree.

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