We provide IT Staff Augmentation Services!

Inside Sales And Support Resume

4.00/5 (Submit Your Rating)
Hire Now

PROFESSIONAL EXPERIENCE:

1/2009-7/2009 Confidential, Denver, Colorado
Inside Sales and Support

  • Managed an order entitlement process which included communication with customers
  • Worked closely with customer and sales teams to problem solve and provide resolutions to issues
  • Coordinated activities from receipt of order through entitlement and post sales follow up
  • Implemented data entry migration, validation and correction to Oracle 11i database
  • Obtained or clarified additional contract information
  • Ensured timely and correct entitlement of customer orders

9/2007 – 5/2008 Confidential at Denver, Colorado
Graduate Teaching Assistant

  • Co-taught two undergraduate courses: Statistics and Introduction to Sociology
  • Responsibilities included lecturing, grading, and fielding student questions
  • Utilized distance learning technologies

1/2002- 9/2007 Confidential, Boulder, Colorado
Senior Technical Writer / Business Consultant

  • Consulted overseas for Johnson & Johnson to evaluate hardware and software technologies of an acquired pharmaceutical company
  • Conceived and implemented new business models and operational processes for small businesses
  • Managed various documentation projects for area businesses
  • Performed business legal research, including fact gathering, drafting, calendaring, interviewing, electronic filing and day-to-day law office operations and management.

8/1998 – 1/2002 Confidential, Boulder, Colorado
Senior Technical Writer / Business Analyst

  • Developed processes and procedures for Managed Storage Service operations
  • Specialized in the creation and verification of diagnostic procedures and locations
  • Enhanced performance of an operational reference database
  • Developed an Ethernet configuration guide for network printers
  • Authored an online user\'s guide for a network printer
  • Developed a maintenance and end-user manual for a high-volume color printer
  • Designed and developed educational/training material
  • Created presentation materials for conferences

3/1997- 8/1998 Confidential, Boulder, Colorado
Systems Analyst

  • Designed and developed an interactive on-line operations manual
  • Documented system hardware configurations for a satellite central command center
  • Created and tested software procedures
  • Evaluated software for procurement on behalf of the United States Air Force
  • Obtained Department of Defense secret clearance

3/1996 – 3/1997 Confidential, Boulder, Colorado
Technical Writer

  • Created a network printer online service manual
  • Developed end-user installation procedures and quick reference guides
  • Collaborated with quality engineers and technicians on product development
  • Performed product testing

12/1994 – 3/1996 Confidential, Boulder, Colorado
Editorial Assistant

  • Developed and produced a satellite ground station manual
  • Performed research and editorial rewrites
  • Created indices and glossaries

EDUCATION:
Master of Arts, Sociology
General Practice Paralegal Certification
Master of Science, Computer Information Systems
Bachelor of Arts, Anthropology

COMPUTER SKILLS:
Development Tools: AdeptEditor, BookMaster, IBM Workbench, Microsoft Word, FrameMaker, Excel, PowerPoint, Adobe Acrobat, Adobe Exchange, Adobe Photoshop, HomeSite, DreamWeaver, ForeHelp
Database Applications: Oracle 11i
Operating Systems: Windows NT/2000/XP/7, OS/2, UNIX
Languages: HTML, SGML, SQL, C, Java.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship