Customer Service Rep Resume

Overview
Administrative Assistant/ Receptionist: Five years’ experience; heavy contact with public / answering phones & data entry; travel / meeting planning; computer proficient.

Experience

July 2009 -Present Confidential Denham Springs, LA
Customer Service Rep.

Operated switch board, controlling incoming and outgoing calls.
Meet, greeted and assist customers with all their general needs.
Assisted customers when they have complaint or needed something found of fixed.
Hands on with money such as checks, money orders, western union & cash.

October 2009- October 2012 Confidential Baton Rouge, LA
Administrative Assistant / Receptionist

Plan and schedule company meetings; data entry, assist Human Resources in recruiting process; and assisted with unemployment claims.
Work extensively with MS Word, Excel, Outlook and PowerPoint to prepare correspondence, maintain database and compile reports, entered data into computer, and filed important documents
Order office supplies and coordinate shipments and deliveries
Greet more than 50 clients and handle 100+ incoming calls each day

November 2007- May 2010 Confidential Baton Rouge, LA
Customer Service rep II

Provide assistance to customers with billing and other account questions.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Prepare complete and accurate work and update customer file.

July 2007- August 2008 Confidential Denham Springs, LA
First job, started at cashier, my last position was a team leader.

Ordered food for the store, and assist with inventory.
Prepared payroll and learned many managing skills
Managed my own crew on different nights of the week.

Education

Second year attending, major is Nursing, minor is Business

Completed 2 years; studied biology and business

Completed 1 year; studied biology

Technical Skills
Proficient in MS Word, Excel, PowerPoint, Outlook and the Internet; WordPro, and WordPerfect.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship