SUMMARY:

• Seasoned Technology Leadership Professional - Leading teams to achieve profitability and client satisfaction
• Broadly experienced manager with a solid track record of success for 20+ years. Expertise in building and leading teams has led to consistent success in growing revenues and margins, increasing efficiency and productivity, while maintaining high employee satisfaction, evidenced through high retention rates.
• Experienced in leading and managing project and program management teams, architecture and development teams, QA teams, IT, program roadmaps, milestones, and risks. Creative problem solver when managing portfolios and resource allocation.
• Exceptional leadership skills as well as technical, communication, analytical, and problem-solving skills.
• With these skills, able to successfully lead and inspire high performing teams, build client rapport, create and maintain forecasts, manage budgets and timelines, solve technical and business problems on multiple projects and priorities simultaneously.

EXPERIENCE:

Confidential

Delivery Manager

Responsibilities:

• The Delivery Manager at Confidential acts as Scrum Master for Agile teams through the implementation of Business Process Management (BPM) solutions using Pega Systems software.
• Responsible for interfacing with the Product Owner (typically a Client resource) and Lead Business Analyst (typically a Confidential employee) to ensure a robust backlog is maintained.
• Works with Lead System Architect (LSA) and Lead Quality Assurance Analyst (LQA), typically Confidential employees, to ensure that solutions are developed that conform to Pega guard rails and Confidential quality expectations.

Confidential

Group Manager, Delivery Management

Responsibilities:

• The Group Manager is responsible for managing and driving front-line operations, and executing projects, programs and services.
• It requires balancing scope, resourcing, schedule, budget, quality and risks, and monitoring and reporting processes to enable a fast response to any issue.

Confidential

Delivery Manager

Responsibilities:

• Confidential provides online banking, mobile banking and fraud prevention application services to the small to medium sized community and regional financial institution market. During the almost 3 years I was with Confidential, I had increasing responsibilities.
• I started our leading a team of 6 PMs & Implementation Engineers in the Enterprise Services team.
• By the time I left, I had responsibility for all of Project Services, which included Enterprise Services, Strategic Services and Project Planning.
• The combined team is 31 resources, composed of a PM Manager, an Engineering Manager, a Project Services Manager, two Solutions Architects, 12 Project Managers and 14 Implementation Engineers.
• This team services existing Confidential customers, implementing new Confidential products, and supporting the customer in other services.
• An average, this team delivers approximately 200 projects per year, most of which have no associated revenue, since the service or product is already covered under the customer’s existing subscription contract with Confidential .

Confidential

Director of Professional Services

Responsibilities:

• Confidential is an enterprise level integrated community platform, which provides product review, comments, forums and group functionality.
• Professional Services provides product and solution knowledge to the Sales organization during the sales process, provides Confidential product training to clients during implementation and social media and community management consulting on an ongoing basis, provides client information to the Customer Support team at transition, and input to the Product Management team during product planning.
• The Director of Professional Services has direct management responsibilities over Solutions Consultants, and collaborates with the Manager of Technical Services to staff Technical Consultants to client engagements, while directly managing client engagements.

Confidential

Director of Delivery

Responsibilities:

• Confidential is a digital agency specializing in creating interactive experiences that reach customers wherever they are - in their living room, at their desk, or on the road. Target platforms and distribution channels include set top boxes, personal computers and mobile devices.
• The Director of Delivery has direct management responsibilities over Project Managers, Architecture, Developers, QA and IT.
• The role is responsible for ensuring all personnel are resourced to achieve maximum utilization and for identifying and on-boarding contract resources when the need arises.
• The Director of Delivery coordinates between the Business Development, Delivery, Creative and Architecture teams to create SOWs, proposals and RFI/RFP responses.
• The Directory of Delivery collaborates with other department heads to ensure that proper resources are available to support company revenue, marketing and profit goals are achieved.
• Additional responsibilities include continuous process improvement, and employee goal setting, review, salary assessments and profit sharing program administration.

Confidential

Manager, Professional Services Program Management

Responsibilities:

• Deliver customized software solutions achieving 100% on time delivery within bud get.
• Provide direction and prioritization for Professional Services PMO generating $6.5M in annual revenue, and meeting the primary digital advertising objectives of major automotive manufacturers.
• Worked closely with Tier 1 representatives at General Motors to coordinate maintenance and enhancements to Tier 2 and Tier 3 properties , generating $130M in annual revenue across 5600 dealers.
• Delivered new website programs for MINI, Kia, GM Canada, and GM Mexico which generate a combined $2.5M in annual revenue.
• Supported development and implementation of a formal delivery methodology across PS organizations resulting in consistent and reliable execution/delivery of 60 releases annually. Conducts audits around this methodology to ensure complianc e and allow for continuous improvement.
• Implemented improved document management, providing reliable access to team members onshore and in India.

Confidential

Senior Project Manager

Responsibilities:

• Created Project Management processes and procedures
• Delivery support for customer sales meetings, proposal preparation, and cradle-to-grave consulting project management.
• Projects included: SharePoint Portal Server 2003 implementations, custom software developed on .Net with SQL Server 2000, and systems analysis and architecture recommendations.