IT TECHNICIAN ASSISTANT Resume

EDUCATION

Bachelor of Science Degree in Information Technology/Cyber Security

SUMMARY OF SKILLS

High level of commitment and excellent customer service support with solid follow through and problem resolution skills
Skilled in the analysis of physical hardware issues
Good background in Cisco (routers, hubs, switches, and cabling), Windows Administration, LAN/WAN configuration and setup, equipment installation as well as desktop and OS troubleshooting
Solid communication, analytical and organizational skills
Confident and poised in interactions with individuals at all levels
Ability to multi-task, attention to details
Quick learner with an ability to grasp new concepts, methods and technologies with proficiency in MS Word, Outlook, Excel and Internet
Troubleshooting: XP, Windows 7, Linux, Printers, Cisco routers, Active directory
Hardware: XP, Windows 7, Linux, Printers, Cisco routers, Active directory, Wireshark, Cisco (routers, hubs, switches, and cabling), Windows Administration, LAN/WAN configuration and setup, equipment installation as well as desktop and OS troubleshooting. Skilled in the analysis of physical hardware issues.
Software: VMWare, MS Office, Word, Excel, PowerPoint, Access, Outlook, Visio.
Languages: XHTML.
Excellent customer service skills.

EXPERIENCE

Confidential,Westerly, RI 10/2010 Present
IT TECHNICIAN ASSISTANT

Provide client service via telephone, email and face-to-face contact (systems, internet, connectivity,etc)
Troubleshoot all company related hardware and software
Assembling hardware and installing or deleting software
Sales of computer equipment, accessories, and software
IP troubleshooting
Configuration / Troubleshooting VPN

Confidential, Ledyard, CT 08/2008 Present
SPA ATTENDANT

Confidential, Westerly, RI 04/ 2005 08/2008
CONSTRUCTION LABORER

Assisted the woodworker in framing, roofing, flooring, siding, and putting additions on residential properties.
Worked on sprinkler systems.