Night Auditor Resume

Objective
I am searching for a company that will utilize all of my talent and experience from the hospitality industry. The position I seek will afford me the opportunity to use my communication and people skills, as well as my working knowledge of computer software packages and office equipment.

Relevant Skills

10 years of customer service experience
Excellent written and verbal skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of Windows 95/98/2000/2010 and Microsoft Office programs including Excel, PowerPoint, and Word
Accustomed to heavy telephone use
Handled customer inquiries and solved billing problems
Managed a diverse group of individuals
Dealt with a diverse customer population
Enthusiastic and cooperative
Self starter with a can do attitude

Employment History

Night Auditor, 2009-Present
Confidential, Houston, TX
Responsibilities included verifying and balancing entries and records of financial transactions reported by various hotel departments during the day, using adding, bookkeeping, and calculating machines. Other responsibilities included checking in and out guests, handling special customer requests, and making reservations.

Front Desk Manager, 2005-2008
Confidential, Houston, TX
Responsibilities included monitoring the delivery and measurement of guest service based on brand standards. Supervised a staff of seven that included hiring recommendations, training, coaching, performance feedback, recommending and administering discipline, and scheduling. Ensured a work environment that promoted both teamwork and respect. Performed all front office duties when needed. Prepared front office activity reports for daily and weekly review. Scheduled employees based on volume, demand patterns, and scheduled group arrangements.

Planned hotel housing activities by working closely with Sales, Housekeeping, and Engineering. Ensured front desk staff handled billing and cash according to hotel standards.

Retail Sales Associate, 2003-2005
Confidential, New Orleans, LA
Responsible for handling all cash and credit card transactions in department store. Balanced cash drawer at close of shift. Responsible for arranging store displays of feature merchandise and dressing store windows.

Shift Manager, 2002-2004
Confidential, New Orleans, LA
Handled all customer requests and inquiries. Responsible for arranging store displays of feature merchandise and dressing store windows. Responsible for all aspects of customer service, making bank deposits, and securing store at close. One of only three people who held a key to the building.

Clerk I, 1998-2000
Confidential, New Orleans, LA
Performed a variety of Internet research functions and used word processing, spreadsheets and presentation software. Duties also included fielding telephone calls, filing, receiving and directing visitors, faxing as well as composing correspondence/reports for manager\'s signature, processing replies on incoming requests and putting preliminary work in play. Assisted with overflow work from administrative and executive assistants, and filled in for the office receptionist as needed. Performed administrative and office support activities for multiple supervisors.

Education/Training

Ongoing professional training includes courses in business management, leadership, personal finance, and Signature Training which teaches people to work more effectively with their internal and external customers through improved interpersonal communication.

BS: Business Coursework, Confidential

Associates in Science, Confidential (Expected December 2011)
Currently taking Medical Terminology Course and CPR Certification 3/2011

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship