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Medicare Enrollment Specialist Resume

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OBJECTIVE

To obtain a position that will allow me to contribute my work experience, and technical abilities.

Salary
My salary requirements would depend on the total compensation package including benefits and the opportunity to earn performance-based incentives. I am confident we can arrive at a mutually beneficial agreement during our interview

EDUCATION

Confidential, BS, Biology, August \'96

WORK EXPERIENCE

Confidential, New Albany, IN, IT Support (June 2011- Dec 2012)

  • Repaired computer hardware
  • Installed company software applications as needed
  • Managed Active Directory site container (users, computers, groups)
  • Deployed Imaged workstations/laptops for end users
  • Installed network printers
  • Managed network file and print servers
  • Managed PC Installs/Rollouts
  • Managed PBX phone system and voicemail
  • Managed Server backup
  • Created employee security badges upon request

Confidential, Louisville, KY, Medicare Enrollment Specialist, (October'04-Sept '10)

  • Processed Review of customer files (Medicare Enrollment Applications)
  • Processed Enrollee Power of Attorney documentation using State Guidelines
  • Corrected erroneous addresses that were submitted with applications
  • Assisted Enrollment Special Processing Unit with resolving Medicare enrollment case requests
  • Made outbound calls to assist with account issues

Confidential, Jeffersonville, IN, Terminal Support Specialist (May \'03-October'04)

  • Provided terminal support for merchants
  • Provided technical support for merchants
  • Provide documentation for POS software applications
  • Provide support for field sales representatives

Confidential, Chicago, IL, LAN Analyst, November'99-May '02

  • Upgraded computer hardware
  • Upgraded/installed computer software
  • Assembled and configured computer peripherals
  • Assembled and deployed new client computers for network use
  • Deployed TCP/IP Network Printers
  • Configured Staff POP, and IMAP email accounts
  • Maintained proper function of Windows NT server computers and print servers
  • Created and administered Windows NT user accounts
  • Installed and configured network hubs and switches
  • Managed and configured both automatic and manual client/server network backups
  • Maintained student computer laboratory
  • Configured dial-up connections for University faculty and staff
  • Configured Audio/Visual equipment for University faculty and staff

CERTIFICATIONS

  • Microsoft Certified Systems Engineer (Windows NT)
  • Microsoft Certified Professional + Internet
  • Novell CNA
  • A+, Network +
TECHNICAL SKILLS
  • Microsoft Windows Server 2008, Windows Server 2003, MS SQL Server 2005, Windows 8,Windows 7, Windows Vista, Windows XP Professional, Windows 2000, Active Directory, Windows NT Server 4.0 (MCSE), NT Workstation, NEC NEAX 2000 IPS phone system, MATWorX ver. 13.1, MS Office 2010 Professional Plus, Microsoft Office 2007, MS Office 365, Microsoft Internet Explorer v. 6-10, Mozilla Firefox, Autodesk Inventor professional v. 2009- 2012, IBM Lotus Notes v. 8.5, Dell PowerEdge 2950 servers, Dell Optiplex Workstations, Dell Precision laptops, Dell Latitude Laptops, Cisco Catalyst 3750G switches, Cisco IOS v. 12.1, Hewlett-Packard 9040 MFP, Hewlett-Packard LJ 4350, Intelli-M door security system, Assure ID badge software. Symantec Backup Exec, Symantec Endpoint Protection v. 12. Malwarebytes v. 1.65.0, Microsoft Security Essentials

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