Loss Mitigation Supervisor Resume

Profile

Over 7 years of experience in the mortgage industry. A top-performer with a track record of consistently meeting or exceeding collection goals. Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.

Experience

Confidential
Loss Mitigation Supervisor, 2009 to Present

Passed-Mississippi Loan Origination exam
Mortgage collections, short sales and modifications on defaulted second HELOC, Government-backed, Conventional mortgages and notes
Supervise Call Center and QA of ten representatives
Handle escalated Supervisor calls
Handle communication with third party vendors in reference to invoices, approval of settlement offers, assignments or missing documents
Oversee delivery of physical loan files to designated third party servicers
Prepare purchased and sold loan pools
Responsible for reporting monthly figures to the Investment Committee

Confidential
Loss Mitigation Specialists, 2006 to 2009

Inbound and outbound call center, handled repayment plans, forbearance agreements and collections (2006)
Certified for Freddie Mac and Fannie Mae Short Sales
Communicated with Attorneys to postpone, stop or restart Foreclosure sales
Loss Mitigation; handled deed in lieu, note sales, short sales, side notes and settlements (2007-2009)
Reviewed short sale files for completed documentation, established profit & loss form, calculated debt to income ratio and communicated with Realtors
Communicated with Property Preservation to secure and maintain properties

Confidential
Loss Mitigation Specialists, 2004 to 2006

Inbound/outbound calls on first payment defaults, 30-90 day collections (2004)
Inbound call center, handled repayment plans, forbearance agreements, and collections. (2004-2005)
Loss Mitigation; handled deed in lieu, note sales, short sales and settlements. (2005-2006)
Audited customer file to ensure proper forms completed to record through the county

Confidential
Team Lead, 2000 to 2004

Inbound and outbound call center, handled 30-120 day collections
Team Lead for 90+ collections, maintained the collections system, call report logs and tracked goals and progress of 10+ representatives

Education

R. L.

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