Loss Mitigation Supervisor Resume
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Profile
Over 7 years of experience in the mortgage industry. A top-performer with a track record of consistently meeting or exceeding collection goals. Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.
Experience
Confidential
Loss Mitigation Supervisor, 2009 to Present
- Passed-Mississippi Loan Origination exam
- Mortgage collections, short sales and modifications on defaulted second HELOC, Government-backed, Conventional mortgages and notes
- Supervise Call Center and QA of ten representatives
- Handle escalated Supervisor calls
- Handle communication with third party vendors in reference to invoices, approval of settlement offers, assignments or missing documents
- Oversee delivery of physical loan files to designated third party servicers
- Prepare purchased and sold loan pools
- Responsible for reporting monthly figures to the Investment Committee
Confidential
Loss Mitigation Specialists, 2006 to 2009
- Inbound and outbound call center, handled repayment plans, forbearance agreements and collections (2006)
- Certified for Freddie Mac and Fannie Mae Short Sales
- Communicated with Attorneys to postpone, stop or restart Foreclosure sales
- Loss Mitigation; handled deed in lieu, note sales, short sales, side notes and settlements (2007-2009)
- Reviewed short sale files for completed documentation, established profit & loss form, calculated debt to income ratio and communicated with Realtors
- Communicated with Property Preservation to secure and maintain properties
Confidential
Loss Mitigation Specialists, 2004 to 2006
- Inbound/outbound calls on first payment defaults, 30-90 day collections (2004)
- Inbound call center, handled repayment plans, forbearance agreements, and collections. (2004-2005)
- Loss Mitigation; handled deed in lieu, note sales, short sales and settlements. (2005-2006)
- Audited customer file to ensure proper forms completed to record through the county
Confidential
Team Lead, 2000 to 2004
- Inbound and outbound call center, handled 30-120 day collections
- Team Lead for 90+ collections, maintained the collections system, call report logs and tracked goals and progress of 10+ representatives
Education
R. L.