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Loss Mitigation Supervisor Resume

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Profile

Over 7 years of experience in the mortgage industry. A top-performer with a track record of consistently meeting or exceeding collection goals. Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.

Experience

Confidential
Loss Mitigation Supervisor, 2009 to Present

  • Passed-Mississippi Loan Origination exam
  • Mortgage collections, short sales and modifications on defaulted second HELOC, Government-backed, Conventional mortgages and notes
  • Supervise Call Center and QA of ten representatives
  • Handle escalated Supervisor calls
  • Handle communication with third party vendors in reference to invoices, approval of settlement offers, assignments or missing documents
  • Oversee delivery of physical loan files to designated third party servicers
  • Prepare purchased and sold loan pools
  • Responsible for reporting monthly figures to the Investment Committee

Confidential
Loss Mitigation Specialists, 2006 to 2009

  • Inbound and outbound call center, handled repayment plans, forbearance agreements and collections (2006)
  • Certified for Freddie Mac and Fannie Mae Short Sales
  • Communicated with Attorneys to postpone, stop or restart Foreclosure sales
  • Loss Mitigation; handled deed in lieu, note sales, short sales, side notes and settlements (2007-2009)
  • Reviewed short sale files for completed documentation, established profit & loss form, calculated debt to income ratio and communicated with Realtors
  • Communicated with Property Preservation to secure and maintain properties

Confidential
Loss Mitigation Specialists, 2004 to 2006

  • Inbound/outbound calls on first payment defaults, 30-90 day collections (2004)
  • Inbound call center, handled repayment plans, forbearance agreements, and collections. (2004-2005)
  • Loss Mitigation; handled deed in lieu, note sales, short sales and settlements. (2005-2006)
  • Audited customer file to ensure proper forms completed to record through the county

Confidential
Team Lead, 2000 to 2004

  • Inbound and outbound call center, handled 30-120 day collections
  • Team Lead for 90+ collections, maintained the collections system, call report logs and tracked goals and progress of 10+ representatives

Education

R. L.

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