OBJECTIVE

To associate myself with an organization in which I can utilize my skills and abilities, work to my highest potential, and make significant contribution towards professional growth for myself while being resourceful, innovative and flexible.

SUMMARY

• Healthcare professional with 5+ years of experience in various areas of healthcare sector, including 2 years of Medical Information and Pharmacovigilance experience.
• Medical Information/Pharmacovigilance Specialist: Respond to Medical Information queries through Inbound Calls and review Pfizer Medicines in Safety Database. Process SAEs using ARGUS, including preparation of narrative summary; identified missing/discrepant data, wrote queries, address queries with site personnel, evaluated query responses, and resolve queries when complete, maintained the SAE database and performed coding of adverse event terms and concomitant medications.
• Review the appropriate selection of adverse events from source documents, appropriate MedDRA code and seriousness for each adverse event and accuracy of label assessments for each adverse event according to local and global list.
• Medical Claims: Expertise in examining Medical Claims and adjudicating for the allocation of deductibles, co-insurance maximums and provider re-imbursements.
• Software Skills: Proficient in the use of the following specialized programs and skill trainings: Microsoft Office Suite, Microsoft Word, Internet Explorer, Siebel, SAP, MedDRA Coding, SAM (Safety Adverse Management) and certified six-sigma yellow belt. Have good Knowledge of HIPAA regulations.
• Database skills: Proven ability in handling large databases including survey and claims databases.
• Over one year of experience in pharmaceutical marketing and having good understanding of pharmaceutical industry.
• Experienced in survey methodologies, questionnaire development and validation, data collection and analysis; Surveyed patients, physicians, and pharmacists on various healthcare issues.
• Effective team player with proven leadership, communication, multi-tasking and organization skills.

EDUCATION

Bachelor of Pharmacy

PROFESSIONAL EXPERIENCE

Confidential, Dubai (UAE) Dec 2008- Aug 2011
Medical Claims Examiner

• To process Medical insurance claimsª Based upon my performance, I was selected to handle big accounts like DWTC (Dubai World Trade Center), which is a group of 1000 employees. Handled three different accounts at a time i.e. medical claims of around 2500 employees
• To reconcile the additions and deletions of Medical Insurance Policies.
• Claims data management
• Adjudicating for the allocation of deductibles, co-insurance and re-imbursements.
• Handling claims of Workmen Compensation as well as Death Claims.

Confidential, India June 2007- Oct 2008
Medical Information Specialist/ Pharmacovigilance Specialist,

• Provide Medical Information of the Pfizer Drugs to the Consumers and Health Care Professionals based in United States of America through inbound calls and through e-mails and fax sent by HCPs using Siebel.
• Process adverse drug event cases in the ARGUS database for domestic reports received in the US and reports for third party companies maintaining compliance to the timelines and requirements of approved agreements of Pfizer medicines like Lipitor, Lyrica, Chantix etc. in Safety Database. Ensure proper processing of combination adverse event/drug information/technical complaint reports.
• Review and Maintain data of Adverse Events Use of MedDRA, WHO-drug & other medical dictionaries along with project specific (IRB, product labeling) documents for coding of the adverse events.
• Primarily responsible to review information received, identify relevant information pertaining to adverse experiences and determine reportability to worldwide regulatory agencies.
• Manage team of 10 people and provide feedbacks related to their performance and training the new recruits on Siebel system and medical Drug Dictionary MedDRA.
• Arrange Team Building Activities in order to enhance the productivity and the smooth functioning of the process.
• Review and appraise the performance of the colleagues in accordance with the Project Manager.
• Quality Monitoring of both Voice and non-voice components of the process.

Confidential, Mumbai (India) (Aug 2006-May 2007)
Marketing Executive

• Managed marketing and prepared periodic sales report
• Responsible for 6% growth in sales of the products in my division
• Coordinated several continuing medical education (CMEs) programs for the physicians.

Confidential, Elder Pharmaceuticals, Mumbai (India) (June 2005-July 2005)

• Trained in several aspects of solid and parenteral dosage forms manufacturing ª Literature review

TECHNICAL SKILLS

• Expertise in designing scientific presentations using Microsoft PowerPoint.
• Good working knowledge of databases: MS Access and MS Excel.
• Good working knowledge of the report management through SAP.
• Proficient in systematic literature review and reference management through Siebel.
• Basic knowledge of graphic designing through Adobe PageMaker and Photoshop software.

REFRENCES

Available upon request