It Technician Resume
SUMMARY
IT TECHNICIAN:
CompTIA A+, Network +, Mac, Windows 7, HP and Lexmark Certified Technician with experience in computer installation and repair. Areas of expertise are troubleshooting software problems, system upgrades, configurations and customer support. Strengths include strong customer service skills, the ability to produce positive results and able to work under pressure.
TECHNICAL SKILLS:
Platforms: Windows 9x /2000/XP/Seven and Mac OS X; Applications: Adobe CS4, Quark Express, Extensis Suitcase, Final Cut and intermediate knowledge of Microsoft Office. Several UNIX base systems included Siebel, DEP, DOB, DOT, DSNY and HPD.
EXPERIENCE:
Confidential,New York, NY
Support Services DOE Aug. 2009 - Present
• Ensure proper installation, troubleshoot, diagnose and repair computers and printers at customer site.
• Focus on customer satisfaction (clients updates, preventative maintenance, etc)
• Knowledge of necessary replacement parts.
• Assist technicians with troubleshooting when necessary.
• Image workstations using Symantec Ghost 8.5 (PC) and Disk Utility (Mac).
Confidential,New York, NY
311 Call Center Representative / CCR Aug. 2006 - Jan. 2009
• Answered / responded to calls in New York City’s 24/7 NYC 311 system.
• Delivered superior customer service in problem solving and information services.
• Complied data from 7 diverse databases across the intranet/internet to provide timely information.
Confidential,Bronx, NY
Head Teller Dec. 2004 - Aug. 2006
• Trained and supervised a staff of 5 employees in daily cash transactions and other activities.
• Processed overall branch cash proof and prepared monthly financial report.
• Prepared weekly shipping and ordering money.
EDUCATION:
CompTIA A+ Certification Course
Awarded the CompTIA A+ Certification for Information Technology (IT) Technician and the Network +.
A.A.S. Degree
Major: Digital Art & Computer Graphics.
B.S. Degree
Major: Computer Systems.
Anticipated completion
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