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Customer Care Agent Resume

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Objective
Position as a Customer Service Agent

Abilities

  • 10 years of customer service
  • Excellent written and verbal communication skills, with an eye for detail
  • Extremely productive in a high volume, high stress, environment
  • Self starter and team player with a can do attitude

Employment History 

2008 - 2010 Confidential, Newark , NJ 
Customer Care Agent

  • Processing new applicant housing application
  • Maintaining personal data information and updates
  • Responsible for tenants complaints and needs
  • Schedule appointments and interviews

2005 - 2007 Confidential., New York, NY
Customer Service Representative

  • Handled Daily inventory report
  • Preparation and release of account set up
  • Developed and implemented style and color creations
  • Managed customer care and support, verifying shipments and deliveries
  • Transmitted upc’s edited and updated upc downloads
  • Processed all orders and handles all scanning of Price tickets

2000-2004 Confidential, Secaucus, NJ
Sales Assistant-Order Entry

  • Responsible for making sales appointments and travel arrangements
  • Creating spreadsheets for seasonal buys
  • Ordering samples and merchandising the showroom for sales meetings
  • Processing samples returns and keying customer orders
  • Maintaining customer profile
  • Provided customer shipment updates, tracking merchandise

1996-1999 Confidential, North Bergen, NJ
Administrative Clerk

  • Process daily Price adjustments and charge backs of merchandise
  • Schedule an dispatch all incoming and outgoing freight deliveries
  • Create inventory spreadsheets and prepare store invoices
  • Document and prepare reports for merchandise discrepancies
  • Photograph all damages returns for vendor reports

1991-1996 Confidential, Jersey City, NJ
Administrative Assistant

  • Process and verify customer transactions Bess System
  • Open and close customer accounts Imms System
  • Update and maintain customer data
  • Retrieve and distribute wire transaction
  • Effectively control incoming facsimile and cables
  • Prepare monthly financial statements

Education

Computer Technology 
Graduate 

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