SUMMAR:

Communications systems Specialist with a combination of technical and troubleshooting skills, good communication and presentation skills, as well as superior organizational and time management skills. A highly motivated, flexible, logical thinker, with the ability to work independently interested in joining a highly motivated team focused on implementing and supporting Confidential communications systems solutions and adjuncts. Have worked with all major carriers with SIP Trunking, PSTN networks and trouble shooting circuits.

PROFESSIONAL EXPERIENCE:

Confidential

Session Manager

Responsibilities:

• Provisioning, day to day programming (moves, adds, and changes), Trouble shooting
• SIP networks and trunking maintenance, programming, trouble shooting
• Aura Communication Manager programming and trouble shooting
• Aura Messaging programming and trouble shooting
• Panasonic phones provisioning with Confidential backbone

Confidential, Parsippany, NJ

Senior Telecommunications Engineer

Responsibilities:

• Confidential Manager Implement, programming, trouble shoot
• Confidential Aura Messaging implementation, program, trouble shoot
• Responsible for all North American users and Confidential equipment in US and Canada.
• Contact center support adding users and trouble shooting issues within CMS and Phone system.
• Upgraded system to a hub and spoke type infrastructure providing multi - site configuration.
• Worked with all Major carries Confidential & Confidential, Verizon, Level 3
• TDM network PBX’s implementation, maintenance, programming, trouble shooting
• VoIP PBX’s implementation, maintenance, programming, trouble shooting
• SIP Trunking implementation, maintenance, programming, trouble shooting
• 24/7 support on Telecom systems to repair issues before impacting end users
• Tele Conferencing supporting Polycom Video and voice equipment
• Skype for business desktop testing application for enterprise roll out
• Care of all Confidential Equipment Design and Maintenance and implementation.
• Responsible for upgrades and alarm resolution on Confidential G450 and G650 gateways and DL 360 Confidential servers.
• Upgrade Confidential solution to a hub and spoke environment centralize main with local ISP’s
• Upgrade and Install IP Phone solution from Digital
• Upgrade IP phones to 9600 series
• Network cabling and trouble shooting
• Documentation, review and develop processes, procedures and best practices for help desk operations
• Hands on support for Cisco Network equipment monitoring and repair

Confidential, Parsippany, NJ

Senior Telecommunications Engineer

Responsibilities:

• Care of all Confidential Equipment Design and Maintenance
• Responsible for upgrades and alarm resolution on Confidential G450 G650 S8800’s servers Network and trunking
• Documentation review and development of policies and procedures for help desk operations
• Lead on splitting in house hosting of call center to a third party hoisting company. Splitting the call center between two companies for the Generic Drugs and
• Change Confidential System in the Confidential space over to a Cisco Solution for Voice
• Installation of Cisco Equipment
• Provision Phones and Analog devices to new system.
• Maintain and upgrade Cisco equipment
• Support and change over onsite Security

Confidential, Weehawken, NJ

Senior Tier III Telecommunications Engineer

Responsibilities:

• Trouble shooting and alarms and issue resolution of Confidential Communications Manager and PBX’s S8800 servers G450 gateways and G650 gateways.
• Upgrade and issue resolution to Confidential System and Session Manger
• Documentation review and development for procedures and operation for help desk.

Confidential, Warren, NJ

Senior Tier III Telecommunications Engineer

Responsibilities:

• Perform configuration changes to voice systems along with performing analysis, design reviews, and recommend changes for adherence to standards.
• Support the dial plan for telephony systems.
• 24/7 tier 3 support for voice systems equipment and end users
• Subject matter expert and Administrator of Confidential Session and System Manger 6.1.and prior releases.
• VoIP
• Sip Trunking and networks provisioning, Maintaining, and trouble-shooting issues with trunks and carriers.
• Working knowledge of Acme Session Border Controller.
• Implemented change controls for patch upgrades and installations.
• Confidential Communication Manager 6.3.
• Confidential Modular messenger.
• Confidential voice systems installation, management, site support.
• Certification of software patches to support vulnerability threat management and the issuance of documentation to support deployment.
• Secure Build and Standards adherence management along with configuration management and device and part inventory tracking,
• Provides support to engineering for certification review, patch testing and operations support models.
• Tier III support for problem, change management and end user application design and implementation to the software-provisioning group providing onsite trouble shooting support with local teams as needed
• Responsible for Change Control reviews and approvals for voice related projects.
• Provides ACL support and advance system troubleshooting support for toll bypass and inter-operation of local systems to gatekeeper infrastructure
• Provide recommendations for configuration changes to voice systems along with performing analysis and design reviews and recommend changes for adherence to standards
• Consolidating of OC 48 to an OC 12 ring reducing circuits for savings to Confidential
• Migrated 300 North American sites to an Admin Hub Infrastructure.
• Ability to translate, troubleshoot and document business requirements into functional applications
• Working knowledge of non- Confidential products and services including server administration and file manipulation for appliance and server support.
• Have a working knowledge of all call and contact center components
• Project Management of assigned projects

Confidential, Warren, NJ

Senior Infrastructure Technical Analyst

Responsibilities:

• Maintenance and repair of Confidential PBX equipment.
• Intuity Messaging
• Modular Messaging and other adjuncts
• Responsible for supporting VoIP phone networks including 4600 and 9600 series sets
• Support both digital and analog phone networks
• Install and decommission telecommunications equipment over multiple sites
• Support special cost-saving project involving port consolidation, switch optimization, and Intuity COS review
• Hands-on support of many different business units including Confidential Help Desks Support IP softphone and IP agent applications.

Confidential, Flanders, NJ

Senior Telecommunications Analyst

Responsibilities:

• Maintaining telecommunications systems including installation and move/add/change activities.
• Programmed new and modified existing Confidential ’s.
• Educated Help Desk on how to troubleshoot telecom issues.
• Wrote procedures and maintained documentation for all aspects of the outside facilities including circuit inventory and contact lists.

Confidential, Somerset, NJ

Senior Installation Technician

Responsibilities:

• Installation of Confidential servers and Confidential gateways. (S8300 S8800 G450, g350, G650)
• Upgrades (including server and firmware upgrades)
• Repair of the Confidential line of telecommunications systems and peripherals with emphasis on S8700, S8500, S8300, S8100/IP600, IP/ Office, Voice Mail Pro, Media Gateways, ASG Security Gateway, G3r, G3si, G3csi (ProLogix), Intuity and Definity Audix, CMS, IP phones, and wireless.
• Additional job duties included coordination of software and training resources to support new implementations as required.