Qualifications Profile

Highly skilled and goal-focused professional leveraging business acumen, IT skills, and interpersonal talents to support development, implementation, and control of programs or services.

• Project Management/Coordinator: Well-developed prioritizing and multitasking skills; drive concurrent projects to successful completion under firm deadlines. Capitalize on sound judgment and troubleshooting skills to identify and resolve administrative and technical discrepancies, achieving stellar results in fast-paced, high-pressure situations.
• System Analysis: Years of experience providing skillful data collection, requirement specification and analysis, design and implementation of database applications, and management; practiced in developing and implementing processes, creating and managing documentation, coordinating and tracking resources, and generating detailed reports.
• Technical Proficiencies: Advanced skill leveraging state-of-the-art IT resources to achieve company goals; experienced database and user-interface architect and developer, software trainer, QA tester, and IT analyst. Experience with Hyper Card, Informix, MS Office Suite (Excel, PowerPoint, Word, Visio, MS Project), Power Builder, and SQL.
• Key Strengths: Open and direct communicator adept at building productive, trust-based relationships with customers in high-visibility positions. Recognized by senior leadership for integrity, reliability, and dedication to meeting highest performance standards. Fluent in English, German, Armenian, and Farsi.
• Experience in software development and QA.

Master of Science in Computer Science, w / minor in Economics

CAPM (Certified Associate in Project Management, PMI )

Confidential,Pasadena, CA
Database Analyst, 2011
Helped as volunteer in database issues.
Confidential,Glendale, CA
Technical Trainer, 2003-2005
Capitalized on strong blend of technical expertise and communication skill while spearheading training in SQL database design, implementation, and maintenance, presenting complex material in formats that promoted student success. Developed course curriculum, prepared materials, and delivered instruction in both classroom and hands-on technology environments.

Key Achievements:

• Worked effectively with senior management to identify program needs and devise improvements; successfully integrate new learning processes and technologies into daily operations.
• Developed and presented lesson plans customized to fit individual learning styles, and restructured curriculum to challenge student skill levels appropriately.

Confidential,Darmstadt, Germany
IT Specialist/ Business Analyst, 1999-2000
Played key team role in development of priority project (PROFI) designated by executive board to optimize processes at postal branch offices across Germany. Interfaced regularly with diverse project elements of varying technical skill on massive, $150M+ initiative as part of system design team; designed data models, developed software modules, acquired and reviewed business requirements and created test models to support quality assurance tasks. Presented group work at project meetings, keeping management continually updated on workflow and results.
Key Achievements:

• Designed entity models for PROFI data model; identified and eliminated inefficiencies in existing data model by reorganizing and optimizing key data elements.
• Developed module to extract transaction record from postal applications, enabling seamless link between legacy software and new messaging middleware.
• Created test model for project’s early stage modules; superior model performance ensured rapid resolution of critical error sources in the module and earned high praise from project management.
• Project success provided significant change in user interface, with enhanced, user-friendly design that helped streamline postal processes.
• Recognized by Service Center General manager for self-initiative, enthusiasm, and strong sense of project ownership crucial to meeting team goals.

Confidential,Frankfurt, Germany
Database Programmer, Contractor, 1993-1994
System Analyst/ IT Coordinator, 1994-1998
Promoted to complete complex data processing projects and tasks for major government institution, working hands-on in data analysis, solution framework development, and process engineering. Researched and compiled agency workflows, defined system concepts and functional / technical specifications, and took point on creating and implementing data models and databases, software enhancements, security mechanisms, documentation, and user training.
Key Achievements:

• Served as Project Manager on fishery data administration and reporting initiative, a critical effort to keeping German fishery quotas in compliance with EU regulations. Supervised programmer and managed communications with end-user, transforming previously inefficient solution into highly responsive software able to meet customer’s reporting requirements.
• Demonstrated outstanding technical management capabilities to earn rapid promotion from initial role as contracted Database Developer.
• Received stellar performance ratings from senior leadership, with specific mentions of team-oriented outlook, sound judgment, decisive action, and willingness to tackle additional challenges.