SERVICE MANAGER Resume

SUMMARY

Detail oriented team player with focus on quality
Administrative & finance experience in AR/AP, inventory and budget control
Strong background in operations management, customer service and sales
Extensive computer skills: full MS Office experience, PC maintenance and repair, more
Valuable current SAP/ERP experience in R3 and other modules
QuickBooks Premier 2007 training and experience
Advanced verbal and written communication skills

EDUCATION
Bachelor of Science: Business Administration, Organizational Development concentration

EXPERIENCE

Confidential, Central Coast, CA 08/2008 – 12/2010
ON-SITE SERVICE MANAGER

Input & edited transactions & contacts through SAP daily
Implemented service at new customer sites & maintained service at existing customer sites
Understood local market conditions/customer requirements to properly drive service improvements
Established & maintained customer relationships within the assigned market area & partnered with the

sales team on identifying/exceeding customer needs

Confidential, San Luis Obispo, CA 06/2007 – 08/2008
PURCHASING / INVENTORIES MANAGER

Complete department accountability
Used Fishbowl inventory software for aircraft parts & supply inventory, purchase order generation, and tracking
Developed & streamlined a database of active supply vendors prioritizing service, pricing, and delivery advantages
Implemented a policy of 3-source inquiry for all supplies to maximize purchasing advantage and which complies with purchasing best-practices
Implemented a schedule for billing aircraft parts from inventory to their intended aircraft
Designed and implemented a system for logging parts/supplies taken from inventory by personnel
Implemented a schedule for the periodic auditing of inventories
Tracked & processed all calibrated equipment
Assisted with reconciliation of Cessna payable accounts

Confidential, San Luis Obispo, CA 10/2006 – 03/2007
QUALITY COORDINATOR

Served as key contact for all domestic and overseas quality-related issues
Responsible for conducting all production sample inspections against marketing documents, engineering drawings, and then circulating samples to the appropriate departments/personnel for final sign-off
Responsible for all domestic QC database tools, samples inventory, NCR process, and tracking Engineering Change Orders
Coordinated with QC Asia, product managers, marketing, purchasing, engineering, forecasting, inventory, and accounting to resolve quality issues
Use of MS Office 2003, SysPro database, and OnBase document management software was continuous
Supported general inspection

Confidential, Santa Maria, CA 07/2002 – 07/2004
SALES AND CUSTOMER SERVICE/PARTS DEPARTMENT

Retail-counter and wholesale-account sales and customer service
Provide technical assistance and support to customers utilizing detailed parts catalog
Administered collection/billing/crediting and voiding invoices
Coordinated purchase order entry and processing
Responsible for inventory maintenance and replenishment purchasing

Confidential, Camarillo, CA 03/2001 – 04/2002
QUALITY ASSURANCE TESTER

Confidential, San Luis Obispo, CA 07/1999 – 12/2000
WAREHOUSE MANAGER

Processed all merchandise from vendors
Provided logistics and supply support
Managed (details) warehouse including inventory control, organization and set-up

Confidential, Morro Bay, CA 05/1996 – 06/1999
STORE MANAGER

Provided direct customer service, extensive public relations and customer conflict issues
Coordinated staffing, outside sales and delivery service
Administered inventory management, logistics, daily/monthly and annual report processing
Strong background in budget management and volume sales analysis