Sales Associate Resume

EDUCATION:

Bachelor of Liberal Arts
Major: Paralegal Studies
Minor: Criminal Justice
Graduated December 13, 2002

PROFESSIONAL PROFILE:
Energetic, versatile, and multi-skilled professional with experience as legal administrative assistant, paralegal, legal research, data entry, medical(terminology/records), customer service specialist and records management. Proficient in multi-tasking and voluminous workflow while maintaining attention to detail, problem solving and follow-through capabilities. Excellent analytical, research, data interpretation, and organizational skills. First-class client/customer service relation, gathering, processing, and analyzing data and cooperative at teamwork. Knowledgeable in fact-finding, writing, interpretation of regulations and policies, and a practical understanding of legal activities. Typing 60 WPM (PC), professional telephone etiquette, 10-key calculator by touch and the operation of standard office equipment.

Computer skills: MsWord, WordPerfect, Excel, Power Point, MS Office Publisher, Outlook, Access, Photoshop, West Law, Lexus Nexus, Best-Case Bankruptcy, Phone Slips, Lotus, and other standard office/systems database software

EXPERIENCE:

Confidential, 03/5/2012 TO PRESENT
Gulfport, MS 39503
Impress Associate

Clerical/Administrative duties, client/customer service relations, answered telephones, copying and faxing services

Confidential, 09/15/2011 TO 02/20/2012
Slidell, LA 70460
Sales Associate

Customer Service Specialist, Merchandise/Inventory and Stocking, Cashier Duties

Confidential, 02/5/2007 TO 08/19/2011
Gulfport, MS 39501
Legal/Administrative Assistant

Assistant to Associate and Partner in Personal Injury and Products Liability Practice in
Mississippi court cases
Answered the telephone for the attorney and relays any messages;
Calendared appointments, appearances and court dates for attorney;
Reviewed dates and appointments with attorney;
Calendared dates for responses;
Transcribed dictation tapes;
Set up files, files and performs file maintenance;
Drafted letters for attorney review and signature;
Drafted simple pleadings and discovery (complaints, subpoenas, notice of deposition, interrogatories and requests for production of documents);
Drafted discovery responses and obtains information and documents from clients for the responses;
Obtained medical records and ensures that medical records are up-to-date. Maintained record of medical expenses that have been incurred; Insurance verification; Financial arrangements;
Scheduled travel arrangements;
Set up trial notebooks, drafts initial trail docs for attorney review and revision;
Finalized the costs of the suit and ensures that all costs are paid and accounted for. Tracked all liens, determines amount of lien and ensures that all liens are accounted for. Prepared authorization for attorney review until all costs are paid and settlement is made;
Additional support functions to attorney

Confidential, 02/5/2006 to 02/5/2007
Gulfport, MS 39501
Legal/Administrative Assistant

Assistant to Associate and Partner in Personal Injury and Products Liability Practice in Mississippi and Louisiana court cases
Clerical/Administrative duties, data entry, file maintenance, Obtained medical records and ensures that medical records are up-to-date. Insurance verification. Maintains record of medical expenses that have been incurred, client/customer service relations, oral and written communications, handled incoming and outgoing mail, answered telephones, additional support functions to attorney, etc.

Confidential, Ocean Springs, MS 08/13/2005 to 12/13/2005
Customer Service Representative

Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offered alternative solutions where appropriate with the objective of retaining customer\'s business. Handled business transactions in connection with activation of new customer accounts on a computer terminal. Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Made financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota.

Confidential, PA 08/23/2003 to 10/23/2004
Biloxi, MS 39531
Legal/ Administrative Assistant

Assistant to Partner in Chapter 7 and Chapter 13 Bankruptcy Practice
Clerical/Administrative duties, data entry, file maintenance, Obtained medical records and ensures that medical records are up-to-date. Insurance verification. Maintains record of medical expenses that have been incurred, client/customer service relations, oral and written communications, handled incoming and outgoing mail, answered telephones, additional support functions to attorney, etc.

REFERENCES TO BE FURNISHED UPON REQUEST

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