SUMMARY

TECHNICAL SKILLS

Operating Systems: Windows NT, 2000, 2003, 2008, Citrix server, Xen App, VMware ESX 3.5, DNS/WINS server, Active Directory, SQL Server 2005/2008, IIS, Windows XP/7, RIM 4.0, 4.1, 5.0, 6.0.
Network Hardware: Routers, switches, hubs, bridges (3com, Linksys, Bay Networks), cable modem equipment (RAD, Carrier Access), DS and FH wireless access points, uninterrupted power supplies/smart cards, firewalls, load balancers, Citrix NetScallers, Google Search Appliances, BlackBerry Mobile Devices.
Computer Hardware: Dell PowerEdge server, Compaq DL servers, IBM BladeCenter, x86/x64 desktops and laptops, SCSI, RAID, CD towers, storage area network devices, HP MSA, 3Par, Qlogic and Emulux HBAs
Network / Server Management: HP OpenView Network, HP OpenView Operations, OpenView Windows (OVW), Core IO/Server, OpenView Internet Services (OVIS,VPIS), IP Monitor, NetIQ AppManager, IBM BigFix, WSUS, IP Control, BlackBerry Enterprise Server.
Internet / Website Development: HTML, SHTML, ASP, Apache, FrontPage.

EDUCATION

Associate, Business Administration

Civil Engineering

CERTIFICATIONS

• BESA (BlackBerry Enterprise Server Administration)
• MCDST (Microsoft Certified Desktop Support Technician)

CAREER SUMMARY

Confidential, Dallas, TX 02/12 – 07/12

Information System Analyst

• Performed a variety of administrative and technical work related procedures to the coordination, control and maintenance of CRA’s computers, servers, printers, telecommunication devices, and other IT related hardware/software.
• Working as the IT leader for a team of over 150 environmental engineers located in Dallas, Midland, Oklahoma, Tulsa, Shreveport, Little Rock, Kansas and Omaha office sites. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Providing technical advice, guidance and informal training to the office teams related to hardware equipment installations, repairs, moves, network configuration and software programs.
• Maintain standard operating procedure documents interacting with and creating a collaborative working environment amongst and with I.T. technical staff, non-technical end-users, and multiple levels of management.
• Receive all incoming Help Desk work orders to resolve routine problems, including computer software troubleshooting, MS Office, network printers, Exchange Server, Active Directory, intranet access, file server database. Remedy user problems by telephone, remote connections and on-site.

Environments: BES, VMware, Cisco PIX, IIS, DNS, Terminal Services, Active Directory, Windows Server 2003 and 2008 R2, Windows 7, Windows XP, Microsoft Office Products, LaserFiche, Exchange Server, VPN, Symantec Enterprise Vault, WAN, WAP

Confidential,Dallas, Texas 10/11 – 02/12

IT Helpdesk and Operation Specialist

• Installs, configures, tests and monitors stand-alone and networked thin clients, laptops, computers, and telephone devices and associated peripheral devices.
• Provides desktop support functions to assist users with procedures, and use of desktop and laptop computers, printers, telephones, and related peripheral devices. Analyzes and resolves performance problems involving the operating system and associated hardware.
• Supported DHA environments including software, hardware, router, vpn, VIPs, firewall and load balancer issues, configurations, security patches and firmware/driver upgrades.

Environments: BES, VMware, HP Thin Client, IIS, DNS, RDS, Active Directory, Windows Server 2008 R2, Windows 7, Windows XP, Office 2003,2007,2010

Confidential,Irving, Texas 04/08 – 11/10

Server Specialist BlackBerry Partner Support

• Provided efficient technical support to resolve high ranking domestic or international government officials customers as well as RIM\'s Carrier partner’s issues.
• Assisted a variety of BlackBerry customers by troubleshooting the BlackBerry Smartphone, the Desktop Manager software, BlackBerry Enterprise Server, BlackBerry Internet Services and all applications to the BlackBerry Solution relating installations, upgrade and/or post-installation issues.
• Worked and provided tier 3 support for BlackBerry Enterprise Server for Microsoft Exchange, Novell GroupWise and IBM Domino Lotus Server related issues.
• Tested the BES for Windows Exchange and IBM Lotus Domino to run on VMware environment instilling customer confidence while working on an incident, as well as when resolution is unknown.
• Trained and coached RIM’s customers and partners regarding company current products and services.
• Worked closely with all other teams to ensure accurate performance of all products and services offered by RIM.
• Worked in a backline capacity doing in-depth case investigation and customer follow up.
• Handled all technical aspects for \'mixed\' environments including, monitoring, writing KB articles for support, recommending patches, security considerations and updates, performance configuration changes and project planning. This required personalized interaction to customers and BlackBerry Partners on a consistent basis.

Environments: BES, VMware, Virtual Center, IIS, DNS, SQL, Active Directory, Windows Server, IBM Lotus Domino, GroupWise

IT Consultant

Confidential,Irving, TX 01/06 – 04/08

• Installed, maintained and supported the network and system for companies and individuals infrastructure.
• Configured and supported Citrix XenApp, Terminal Server, IIS, SQL Servers and other applications on Dell hardware. Building servers OS, application installs and support, hardware updates and handled on call responsibilities for the global environments.
• Successfully addressed technical plan operations which included managing and overseeing the effectiveness of all necessary components and resources were met.
• Supported and maintained Active Directory (AD), DNS/WINS, RAS / ISA and VPN platforms.
• Configured IIS and connections to SQL Servers, configured system event monitoring and usage reporting.
• Supported customer environments including software, hardware, router, VPN, VIPs, firewall and load balancer issues, configurations, security patches and firmware/driver upgrades.
• Supervised projects end-to-end from the initiation phase to the closure phase, determined if they were operable, and performed troubleshooting of any failures.
• Constructed solid network communication ability support coached and educated teams and/or individuals through technical training in the wireless industry.
• Monitored infrastructure and customer equipment in several businesses in the DFW area.

Environments: VMware, IIS, DNS, SQL, VPN, Active Directory, Cluster, Virtual Center, Data Center, Security, (x86 Windows Hardware)

Confidential,LLC – Irving, TX 08/04 – 06/07

Regional Sales Manager

• Worked representing Brazilian manufacturers develop and grow their sale orders of ceramic tile products in the southern United States.
• Directed and marketed selling toward specific wholesale channel distributions.
• Managed and built new relationships in order to increase sales and profitability of ceramic products.
• Supervised and trained new sales representatives.
• Actively participated in sales meetings in order to promote and stimulate performance review, product updates, sales incentives and promotions on an international industry level.