Supervisor Resume

OBJECTIVE
To obtain a position with a progressive company, utilizing my customer service and technical skills.

EMPLOYMENT
Confidential, Duluth , Georgia
June 2007-Present
Supervisor: Ladonna Lett

Position: Customer Care Representative

Answering incoming calls and resolving issues, transferring calls to department of need, sending payments to renew or reinstate, updating accounts according to information provided by licensed agent or account holder and writing orders for different department to create or delete new line of requirements.

Confidential, Union, New Jersey
July 2006-January 2007
Supervisor: Fausto Onate
Position: Cable Installer

Went to different people houses and connected their television and video recorder to Comcast cable and other necessary equipment. Installed internet by installing software and connecting modem provided by Comcast. Also, I climbed ladder to connect cable and other equipment necessary.

Confidential, Little Falls, NJ
August 2005-March 2006
Supervisor: Johanna
Position: Customer Service

Assign to Affiliated Computer Services, 150 Clove Rd., Little Falls, NJ 07424 as a Customer Service Representative. Worked on the software-Participant Account Service Systems (PASS) and it allows me to see previous notes regarded to the participants account, I also worked on the software-Account Information Systems (AIS) that allows me to see and perform transactions (transfers, withdrawals, loans, etc..)

Confidential, Newark, New Jersey
January 2002-September 2004
Supervisor: Edwin Ortiz
Position: Customer Service / Service Coordinator

Assigned by temporary/permanent agency to IDT, where I would talk to customers
about technical problems and gather the necessary information for trouble tickets to be written for our field technicians. After three months of temporary employment, IDT Solutions/Winstar selected me to become one of their permanent employees. Processed and distributed orders from customers, Managers, Account Executives, Supervisors, provisioning and the translation department, I would then enter these orders in C-Host and in Remedy. I also placed orders using the LENS (BellSouth) and LEX 6.0 (SBC Ameritech) applications.

TRAINING AND EDUCATION

Computer Information Technology-Security
Computer Internet Security
Computer Electrical Engineer Technician
PC Trouble-shooting and Assembly, Customer Service and Typing.
Computer Science.
Business Data Processing.

SKILLS
Windows 95/98/NT/2000/ME/Professional operating systems.
Microsoft Office 97 (Word, PowerPoint, Access, and Excel).
Trouble-Shooting hardware and software.
Assembled hardware of PC components.

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